P A T I E N T C A R E C U S T O M E R S E R V I C E C O M P A S S I O N A T E C A R E

L E I L A P R E S H A

Customer Service

Communication

Compassion

Attention to Detail

Time Management

Technical Skills

Adaptability

With over 15 years of dedicated service in healthcare, including extensive experience as a Certified Nurse Assistant, I bring a deep understanding of patient care and a passion for helping others. My background also encompasses a decade of customer service expertise, gained in both call center and remote settings, where I provided support and assistance to individuals. My proficiency in communication, honed through frequent interactions with individuals navigating health-related inquiries, complements my ability to liaise effectively with healthcare leaders.

S K I L L S

Summary of Qualifications

E D U C A T I O N

Nursing

30 credit hours received

ASSOCIATES OF SCIENCE

CERTIFIED NURSING ASSISTANT

E X P E R I E N C E

Customer Service Representative

New York State of Health (NYSOH), Remote

2021- Present

Played a pivotal role in assisting consumers with the enrollment process into health insurance programs offered by the New York State of Health (NYSOH). Conducted comprehensive data entry and meticulous research to ensure accurate and timely processing of applications. Handled sensitive information with the utmost confidentiality, complying with regulatory guidelines and organizational policies. Stayed abreast of updates and changes in health insurance policies and procedures through proactive research and continuous training. Utilized this knowledge to provide informed guidance and support to clients, addressing their inquiries and concerns with professionalism and empathy. Collaborated with interdisciplinary teams to streamline processes and enhance the overall customer experience. 585-***-****

Alexandria, Virginia

ad4zn2@r.postjobfree.com

Certified Nursing Assistant

Various Healthcare Facilities, Rochester, New York 2009 - 2021

Provided compassionate and attentive care to residents in diverse units of long-term care facilities, including rehabilitation, long-term care, hospice, ventilation, and dementia units. Demonstrated a deep commitment to ensuring residents' comfort, safety, and well-being by assisting with all aspects of daily living. Managed the care of up to 15 residents simultaneously, developing and implementing individualized care plans in collaboration with interdisciplinary healthcare teams. Proficiently maintained detailed records, communicated effectively with residents and families, and contributed to a positive and supportive environment for residents and colleagues alike.

BASIC LIFE SUPPORT

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