Customer Service Package Handler

James Alphonso Ashe III

*** ************ ***. ***. ** ● Baltimore, MD ● 21201 ● 443-***-**** ● *********.***@*****.***

Summary

Highly experienced customer service professional. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.

Professional Skills

Steamship Trade Association, Baltimore, Maryland

Checker, July 2022 – Currently Employed

Confirm cargo coming onto ships.

Input container information into the system for imports and inputs information for exports leaving the port.

Communicates with RTG operators and Top Loader operators for accurate work production.

Amazon, Baltimore, Maryland

Package Handler, October 2019 – June 2021

Prepared packages for shipment.

Sorted items for packaging.

Loaded delivery vehicles.

Scanned packages, secured conveyor belts and directed and stocked indoor vehicles as Pit Boss.

Government & Commercial Security Services, Baltimore, Maryland

Security Officer, October 2016 – December 2018

Observed the premises for suspicious activity.

Assisted detectives in capture and recovery from confirmed theft subjects.

Reported all findings of incidents during shift.

Deterred potential theft.

Greeted customers as the entered into the area.

Oasis Nite Club/Pole Play Lounge, Baltimore, Maryland

House Runner/Doorman/Head of Talent Relations, April 2010 – January 2014

Promoted the club’s specials and activities to attract customers; created special attractions.

Secured the club from dangerous elements by performing searches on customers.

Stocked the bar with ice; stocked the dry storage areas with beverage containers.

Hired exotic entertainers; partnered with independent contractors and entrepreneurs.

Education

Saint Frances Academy

Baltimore, MD

High School Diploma

May 2008

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