Customer Service Machine Operator
Resume:
Bediako Mbaye
Hazleton, PA *****
*************@*****.***
Accomplished professional with multiple years of experience in creating long lasting professional relationships, acquiring a multitude of skills, effectively creating and managing multi talented teams. CORE QUALIFICATIONS
• Self aware professional
• Mechanically inclined
• Strong communicator
• Highly creative
• Self motivated and reliable
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Machine Operator
Gonnella Frozen Products - Hazleton, PA
January 2024 to Present
Operate various machines, insuring production lines operate continuously and efficiently. Machines include but are not limited to: Case making machines, boxing machines, and bagging machines. Maintenance Technician
Capelli Sport - Pittston, PA
May 2023 to January 2024
Monitored and service systems, diagnosing problems and troubleshooting equipment, running tests and completing reports, updating and improving existing systems, and repairing or replacing faulty equipment.
Certified Lifeguard
Kalahari Resorts & Conventions - Pocono Pines, PA
February 2023 to August 2023
Preform basic lifeguard duties.
Forklift Operator
American Lumper Services - W Hazleton, PA
November 2021 to January 2023
Operate forklift safely, and on occasion preform picking and packing duties. Team Leader/Manager
Alpha Gas and Electric - New York, NY
December 2019 to March 2020
Championing customer/client relations at all levels, while leading, training, and managing members of the account management team to resolve any issues that may arise. Account Manager
MANHATTAN FIRE & SAFETY - New York, NY
September 2019 to March 2020
Manage existing accounts for sales and servicing of commercial use fire extinguishers. Create new accounts through cold calling and advertisement with various conventional and non-conventional methods.
Customer Service Representative
International Marketing Association - Virginia Beach, VA December 2017 to August 2019
Receive inbound calls pertaining to sales and assistance for medical alert devices, while maintaining good consumer relations and fostering safe environments for clients. Recovery Specialist
Interstate Recovery Service - Virginia Beach, VA
February 2018 to October 2018
Make contact and collect funds from debtors in attempt to recovery funds from outstanding balances. Technical Assistant
ADVANCED BOILER & PIPING - Queens, NY
2014 to 2017
Assist technicians with repairing, maintaining, and replacing boiler systems and parts. Property Manager/Leasing Agent
SKYLIGHT REALTY - Queens, NY
2013 to 2015
Manage routine tasks delegated to them by the owners and to maintain and preserve the value of the properties. Also, advertise and display apartments to prospective renters, while brokering contracts between property owners and renters.
Head Mechanic
FREEWHEELIN BIKES - Virginia Beach, VA
2004 to 2009
Manage a group of mechanics who duties included (but not limited to) build, maintain, and repair bikes. Maintain good customer relations and drive sales.
Education
Associate
Queensborough Community College
2017
Apex Technical School
2010
Skills
• Call Center
• Customer Service
• Team Management
• Property Management
• Fabrication
• Mechanic Experience
• Boiler
• Plumbing
• Blueprint Reading
• Mechanical Knowledge
• Equipment Repair
• Order Picker
• RF Scanner
• Facilities Maintenance
• Manufacturing
• Forklift
• Carpentry
• Troubleshooting
• Hydraulics
• Electrical Experience
• Heavy Lifting
• Low Voltage
• Quality Assurance
• Handyman
• Freight Experience
• Construction Management
• Brake Repair
• Electrical experience
Certifications and Licenses
Forklift Certification
Driver's License
Assessments
Customer service — Proficient
May 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Sales skills — Proficient
November 2020
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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