XIENG MY LUU 647-***-**** ad4zkb@r.postjobfree.com

Highly organized, resourceful professional with experience in as computer technician, data entry, administration, and customer services. Friendly, approachable, and adept at managing sensitive situations in a fast-paced working environment with a high level of dependability and initiative.

SUMMARY OF QUALIFICATIONS

Customer Service: Exceptional, personalized service to with empathy and attentiveness

Time Management: Works well under pressure with strong organizational skills, requires minimal supervision

Adaptability: A fast learner with innovative problem-solving skills capable of thriving in new environments

Technical Skills: Proficient with MS Office Suite (Windows OS), diagnostics, troubleshooting and installation

Eye for Details: Experience with electronic assembly, hand soldering, QA. QC and laptop repair

Data Entry: Experience with Oracle 11g R2, MS SQL Server 2008, PL/SQL and typing at 45/min

Bilingual: English / Vietnamese

KEY SKILLS

Data Entry and Database Management

Data entry and database management via Microsoft Word, Access, Excel, SAP, Oracle database form

Provided assistance to students for scheduling and drafting letters to faculty advisors

Maintained files and updated documents for international students

Assisted students with payment of tuition fees and exam booking online

Inventory Management

Checked, verified, and audited inventory to ensure items were not damaged or defective for reporting

Identified, separated, labeled, organized items within warehouse and completed associated documentation

Customer Service

• Answered incoming customer inquiries by researching, locating, and providing critical information

• Fulfilled customer requests by completing transactions with timely forwarding of requests

WORK EXPERIENCE

Registration Assistant, Centennial College Aug 2022 – Sep 2023

Electronics Technician, IS5 Communication Jun 2015 – Feb 2016

Electronics Technician, Protech Electronics Canada Mar 2014 – Dec 2014

Electronic Inventory Control/Laptop Repair Technician, Telmar Network Technology Mar 2013 – Dec 2013

Product Tester, Bestbuy Canada Oct 2012 – Apr 2013

Laptop Repair Technician, Teleplan and Nexicore 2007 – 2011

Helpdesk/Technical Support Technician, Microtech Group Inc. 2006

EDUCATION & PROFESSIONAL DEVELOPMENT

Microsoft Excel 2013 Advanced 2018

Canadian Institute of Management and Technology (CIMT)

Database Administration – Diploma 2011 – 2012

Canadian Business College

Oracle Certified Professional (OCP) 2011 - 2012

Oracle University – Oracle Workforce Development Program

Microsoft Certified Technology Specialist (MCTS) 2012

Microsoft

Computer and Network Support Technician – Diploma 2001 – 2006

Humber College

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