Paula King

606-***-**** (Cell)

**** ********** **

London, KY 40741

ad4zi9@r.postjobfree.com

Experience

Serco, London, KY

Jan. 2021 to March 2024

Customer Service Representative (CSR)

Spoke with customers by phone. Recorded details of customer interactions. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Maintained effective working relationships with customers, internal departments. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.

Senture, London, KY

April 2020 to Nov. 2020

Customer Service Representative (CSR)

Spoke with customers by phone. Received and processed incoming phone calls from customer or client base. Recorded details of customer interactions, inquiries, complaints. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Communicated with a clear, distinct voice. Maintained effective working relationships with customers, internal departments. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.

Maximus Federal, London, KY

Nov. 2019 to Feb. 2020

Customer Service Representative (CSR)

Spoke with customers by phone. Provided information about products and services. Received and processed incoming phone calls from customer or client base. Recorded details of customer interactions, inquiries, complaints. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Referred unresolved customer grievances for further investigation. Responded to customer inquiries. Determined possible causes of customer complaints. Communicated with a clear, distinct voice. Maintained a positive and professional phone demeanor. Performed office duties such as data entry.

Skills

Customer Relations, Data Entry, Microsoft Office, Telephone Skills

Education

1988 St Camillus Academy, Corbin, KY

High School Diploma

GPA: 3.0

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