It Support Customer Service

Benard Wambang

980-***-**** Harrisburg, NC.****5 ****************@*****.***

Entry-level warehouse associate with diverse tasks which include handling, packaging, sorting and dispatching. I am also an IT support professional with the Google IT support professional certificate. The Google IT Support Professional Certificate is an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs. WORK & RELEVANT EXPERIENCE

Warehouse Associate Concord, North Carolina

Amazon CLT3 11/2020 – 02/2024

Operate industrial equipment in a safe and efficient manner (Pit machine)

Execute job duties within established engineered labor manner

Follow voice commands and / or read the order to ascertain the correct case number.

Using handheld scanner to picking a fast rate for shipment.

Comply with all department and company policies and procedures including but not limited to safety and attendance.

Sales Associate, concord, Charlotte

Blanche & Fils 09/2007 - 04/2019

Process customer payments accurately and balances daily transactions according to established cash management procedures.

Assist retail manager with any inventory counts.

Perform outside marketing activities to drive new customer opportunities.

Perform other duties as assigned.

Exercises positive and cooperative behavior that promotes teamwork.

Assist in daily replenishment of back stocked products to the sales floor

Participate in physical inventory counts.

Processing payments

Creating signature for cocktail

Filling drinks order

Making and serving drinks

Customer service

EDUCATION

Google IT Support Professional Certificate 07/2020 -01/2021 Eight-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs

Technical Proficiency: Linux, Windows, troubleshooting, networking, directory services, Cybersecurity

Government Bilingual High School Ndop 09/2000 - 06/2002 High School Certificate

ADDITIONAL SKILLS

Competitive and fast learner spirit

Creative moderator in educative forums.

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