Hello I’m Tammy Cook

**** * ********** **

Peoria AZ 85381

ad4zg0@r.postjobfree.com

480-***-****

Skills

Strong organizational skills Active listening skills Sharp problem solver Courteous demeanor Energetic work attitude Large cash/check deposits expert Store maintenance ability Inventory control familiarity Adaptive team player Telecommunication skills Fashion knowledge Highly enthusiastic customer service professional with Personable and responsible Cashier with 10 years Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. 10 years in retail and customer service. Solid team player with upbeat, positive attitude.10 year’s client interface experience. I am highly motivated, Mature, and I have an outstanding attitude and knowledge in my field.

Experience

Early Warning services

11/22/2022 to 04/11/2024

Fraud Analyst

Helped with fraud reports, reinstating accounts, applying maintenance to needed accounts, overrides, new accounts, scam accounts and offering information about services and use.

Company Name, Carvana

11/24/2021 to 10/20/2022 Laid off due to carvana

Was responsible for incoming and outgoing calls to clients, banks, and title companies

Calculated income for purchase

Inspected all documents needed for car purchase

Data entry for all customers

Completed car sale for clients

Top in my team every week for casework and calls Company Name, Location Solution Sta ng Customer support job,2 different positions both in CSR Date 02/21 to November 2022 work from home

Company Name, Location - Quicken Loans 08/27/2020 to 02/19/2021

●Assisted with verifications and Refinance on loan purchases

●Employee verification income and credit income check

●Incoming and outgoing calls made

●Strong knowledge of the Banking and verification process

●Work from home

Company Name, Location Consumer cellular July 2019 to August 2020

TSS support team and customer support with all their needs Cell phone tech support, team supervisor customer service and tech support, handle all supervisor de-escalate calls monitor calls, one on one’s. Improve team production

Company Name, Location -Cox's cable January 2018 to June of 2019 Tech support, customer support,

Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited and modified members’ information

Company Name, Location Comcast business 2017 Dec to June 2018

Tech support with equipment, billing and retention services helping with team production and training

Company Name, Location Dish network Sept 2014 to may 2017 T

Tech support for almost 2 years, then went to retention and sales. Helped with tech support, billing and sales and helped with new teams hitting the floor.

Company Name, Location T.N.T. IMAGE CONSULTING APRIL 2005 TO APRIL 2013

Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Aww Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Customer Interface Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited and modified members’ information. This included personal shopping and restructure of ones self image.

Education

COLORADO TECHNICAL UNIVERSITY, Greenwood Village,

Colorado BACHELOR’S IN SCIENCE Forensics, GPA 3.2

Still in school

Awards

Awards and bonus achieved from both Dish Network And Quicken Loans. Cash Bonus more than once.

Customer call outs for work above and beyond what is expected.