Customer Service Representative

Kelly Little

Summerville, SC

Authorized to work in the US for any employer

Work Experience

Weekend Receptionist

Kolter Homes/Cresswinds - Summerville, SC

November 2023 to Present

Customer Service

• Greet, welcome, and directs any visitors appropriately; notifies company personnel of visitor's arrival and maintain communication with the onsite Sales Team.

• Responsible for general administrative duties, database entry using Builder CMS, PDF X-change and Egnyte.

• Prepare sales brochures and gift items as needed.

• Manage and document all appointments.

• Scan sales documents and email daily traffic reports to the corporate office. Financial Service Representative

World Finance - Summerville, SC

February 2023 to November 2023

• Assist Branch Manager in operating the branch by opening and closing with her or in her absence and effectively and efficiently maximizing all growth potential.

• Process, prepare and approve loan applications. Also selling extra insurance to the loans that is not required.

• Take and Process Payments.

• Call approximately 50-150 customers per day to maintain repeat business- advising them of money that they can borrow, if they have overdue payments, and advising clients relatives of any life insurance payments that they may have for a deceased relative.

• Help build tax clientele and provide tax services.

• Pay Branch Expenses as needed (rent, window washing, electric bills ect.)

• Balance cash drawer, prepare and complete daily branch deposits transporting to the bank.

• Travel to other branches if needed and out of town for meetings. Bank Teller

Wells Fargo - Summerville, SC

August 2021 to September 2022

• Greet customers and determine their banking needs.

• Assist with cash and check deposits or withdrawals, transfers, payments for loans, processing redemption of Savings Bonds and cash advances as needed.

• I identified the client by obtaining proper identification, getting signatures and verifying all endorsements needed.

• Balance daily cash and maintained all procedures of sole control of my assigned cash drawer and assigned limits.

• Assisted in opening and closing of the branch vaults under dual control. Helped prepare mandatory transaction reports and also helped branch management when money was delivered to vault or being picked up.

• Communicated bank products and services to all clients.

• Promoted and maintained positive relationships w all internal and external customers and employees.

• Worked extra hrs. as the branch was short staffed and without a Branch Mgr. and Service Mgr. for approximately 7 months. I also helped w other branches as needed. Training Manager

Ascena Retail Group - Summerville, SC

March 1995 to April 2021

I acted as a Training Store Manager for several districts (5 states) as well as being a Store Leader for my base store. The store went out of business approximately 4 years ago. I was with them for 26 years. My responsibilities included:

• Recruiting, interviewing, hiring, training, and retaining employees for brand new and existing stores with teams of 12-20 employees in several territories.

• Maintained all Human Resources, Scheduling, Payroll and Expense Reports ensuring that all policies were being followed.

• Merchandising, Shipping and Receiving

Education

High school diploma

Franklin County High School - Carnesville, GA

August 1985 to May 1988

Skills

• Insurance Sales

• Payroll

• Interviewing

• Retail Management

• Human Resources

• Customer service

• Cash handling

• Front desk

• Cash register

• Guest services

• Customer relationship management

• Supervising experience

• Communication skills

• Store management

• Leadership

• Retail sales

• POS

• Assistant manager experience

• Sales

• Content management systems

• Basic math

• Stocking

• Organizational skills

• Microsoft Office

• Management

• Event planning

• Budgeting

• Schedule management

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