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Customer Service Account Executive

Location:
Westminster, MD
Salary:
40,000
Posted:
April 13, 2024

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Resume:

Patrick J. Bussard

*** ******* ***

Westminster, Maryland 21157

410-***-****

ad4ze1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Transportation Executive with strong creative, strategic and leadership skills. Experience in Truckload, LTL, Intermodal Trucking, Container Shipping and Intermodal Rail. Middle Management experience in operations, sales and logistics. Effective in the management of change, costs and process implementation. Specific capabilities:

Logistics Solutions and Implementation Revenue Development

Strategic Planning & Execution Carrier/Supplier Mgt.

Contract/Rate Negotiations Training & Development

Customer Service Management Team Building

Professional Experience

SEKO Logistics Elkridge, Md. 2022-2024

Business Development Manager

Responsible for bringing in new business for ocean, air freight and domestic LTL as well as volume and full truck loads. Handling rate

quotes, customer service, and claims. Brought in 10-15 new customers

in the time I was here.

UTC Overseas Glen Burnie, Md. 2015-2022

Account Executive

Outside sales generating new business in ocean, air freight and

domestic full truck load. This was a new position, as the company never

had a local rep call on local business. Increased new business every year

that I was there.

Ringer Trucking Baltimore, Md. 2014-2015

Account Manager/Driver Recruitment

Generating new business in intermodal sales and acquired 12 new

Accounts in a 4 month span. Responsible for the hiring new drivers, verifying driving records, past employment and up to date DOT/TWIC

cards. Even acquired Customs Cartman Card for me.

Coyle Trucking Frederick, Md. 2013-2014

Operations Supervisor

Involved in dispatching, driver scheduling and driver pre-employment

Interview. Handling of driver paperwork and customer service. Instilled

100% better driver-management attitude.

AFP Global Logistics Hanover, Md. 2013-2013

Account Executive

Outside sales generating new business in LTL, truckload and air

Freight. Brought in 36 new pieces of business in the 6 months I was there.

World Wide Express Columbia, Md. 2012-2012

Account Executive (contractual)

Outside sales in obtaining new business in LTL, truckload and

global freight. Generated $20,000 in profit the 10 weeks there.

FedEx Freight Baltimore, Md. 2012-2012

Dispatch Supervisor

Daily Dispatch of 40-45 P&D drivers for pick ups and deliveries.

Handled driver and customer issues daily. Increased Driver morale by

creating positive work environment productivity by 20% in 5 months.

R & L Carriers Baltimore, Md. 1999-2012

Account Manager

Generating new business and maintain current in LTL, truckload and

air freight. Special accomplishments in:

Increased sales by 10% every year Filled in as driver when needed

Lead division in truckload & global by 10-15% over a 14 month period

Worked closely with drivers to satisfy customer requests on pick ups

Estes Express Lines Baltimore, Md. 1996-1999

Assistant Terminal Manager

Oversaw 81 door operation, hired drivers, dock workers and office help

Education

A.A. Degree Business Accounting CCBC, Catonsville, Md.

Professional Organizations/Community

Volunteer Carroll County Farm Museum, Westminster, Md. Since1993

Past Grand Commander Order of the Alhambra

Past Member of Delta Nu Alpha Traffic Club



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