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It Engineer Support

VasanthaNagar, Karnataka, 560001, India
April 13, 2024

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Mobile: +91-760*******



A Smart and hardworking individual with a focused bent of mind and a drive passion to excel in challenges, who believes in giving the best to the organization. Summary:

• Over all 6 plus years of IT Experience in System Administration, Networking Administration, technical support, Cloud Computing, Virtualization Information Security.

• Well versed in Windows, Linux, Citrix, and Monitoring & Security Tools.

• Hands on experience with Hypervisor like Citrix Xen Server, VMware.

• Experience in administrating Windows Environment’s.

• Involved in management of IT Infrastructure solutions, Design and Implementation

• Responsible for Escalation issues and Level 1, 2 support for End User Computing with IT Infrastructure.

Work Experience:

Currently working as Sr,IT Engineer at Bpe Bio tree ltd, India. Since: Sep 2023 to Nov 2023 (IT Infras, IT Administration).

Worked as IT Support Engineer at AMC/Rashid Group Ajman, UAE Since: March 2018 to July 2022. (Windows and Core Networking, O365, Cloud, Veeam)

Worked as a Process Executive at INFOSYS TECHNOLOGIES, INDIA. Since: AUG 2020Feb 2021 (O365, MS SQL,).

Worked as a Network Admin at DTPL,Bangalore,INDIA Since: March 2015 to Jan2016. (Network, EUC, SYS Admin, Desktop Support). Experience Skills:

• Cloud Computing/Windows Servers/Security/EUM.

• O365/Azure, Mime cast/HP Server/Dell/Sonic wall, Fortinet.

• VMware/Veeam/SCCM.

• Process/Project Implementation.

• Citrix Infrastructure/O365.

Network & Windows Admin

DTPL, Bangalore Since: March 2015 - Jan 2016. (Telecom & ITES)

• Scheduling in order to keep the department properly manned at all-time

• Follow-up and check on Technical Issue and End-user Process.

Discuss past performance that can be improved.

Switch Configurations as well as installations.

• ll the service operation procedures are followed at all Times

That they have maintain day by our Team with Right Credentials.

• P Camera’s,

Analog, and Digital with High level indications.

Accuracy level

• Boot, and RCA Configurations Manipulating. In the Source of Tools

-desk, IP allocation, VPN, Team Viewer, MSN, and

• installations Such as Ubuntu with Strange Versions and Windows Strange Versions.

To achieve our deadline.

• process for IT Asset Management to establish the tasks and complete Process Executive

INFOSYS TECHNOLOGIES INDIA (JUNE 2016 to JULY 2017) (US-Banking Industry)

Design table, reliable and effective databases

s and establish best practices

Support to users.

and suggest new database products, services and protocols IT Support Engineer: (Engineering and Packaging)

AMC, Ajman, Dubai (March 2018 to July 2022) Microsoft and Cisco:

• Experience in managing User and computer objects.

• Experience in Adding deleting AD objects.

• Experience in working on Group Policy objects.

• Experience in working on Azure resources.

• Done UAT on MFA/SSO on DNS ADC to Azure AD.

• SOP and SOX documentation, procurement and Asset Management Network:

• Basic Understanding of Network Configuration include Lan,Wan,SAN,NAS

• Deployed new latest setup firmware, patches.

• Printers, routers, switches, Firewalls, phones, company mobile phones, smartphones, software deployment, Security updates and patches.

• Performed Up gradation, Snapshot, backup, Monitoring and SSL, IP sec vpn, ACL, Trunk, Vlan, Tunnel, VOIP, SIP, SD WAN.


Fortinet NSE-1, 2

Cisco CCT


GSDC – Cloud Computing

GSDC – Business Analyst



Master of Computer Application (MCA) in Information in Communication Engineering ANNA UNIVERSITY Coimbatore, Tamil Nadu -2015.


Batchelor of Science (BSC)

BHARATHITHASAN UNIVERSITY Trichy, Tamil Nadu -2011. Personal Details


Date of birth : 31-05-1991

Language : English, Hindi, Tamil, Telgu & Malayalam. Declaration

I declare that all the information furnished by me above is true to the best of my knowledge.

(Mohamed Faizal)

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