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General Manager Customer Service

Location:
Cleveland, OH
Posted:
April 14, 2024

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Resume:

david riley

general manager

CONTACT

216-***-****

• ad4z6w@r.postjobfree.com

PROFILE

Experience as a General Manager for 15 + years

Managed several locations

Sales volume of 1.4 million

Expert in containing food & labor costs

SKILLS

• management

• trainer

• mentor

• scheduling

• manage labor & food costs

EXPERIENCE

Uncle Maddio’s

• Developing key performance goals and managing the performance of staff

• Creating and implementing strategies for growth

• Hiring new staff

• Ensuring that staff deliver quality customer service

• Developing new solutions to meet customers’ needs

• Improving internal processes for better productivity

• Overseeing projects and interpreting performance reports

• Managing the budget and monitoring the financial health of a location

Qdoba Mexican Grill

• Hired in as a cook. Promoted to management.

• Hire, train, schedule and educate-25 team members

• Managed at 8 locations

• Managed and reduced food & labor costs

• Trained and mentored 6 team members in management positions.

Jet’s Pizza

• Schedule and coordinate meetings.

• Conduct employee performance reviews.

• Develop good customer relationships.

• Participate in recruitment and dismissal processes.

• Smooth out problems within the workplace.

• Address employee and customer concerns.

• Liaise between managers, customers and employees.

• Provide direction to staff.

• Monitor spending patterns and budget.

• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.

EDUCATION

Cleveland School of Science

Cleveland, Ohio



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