Customer Service Team Member

MARYNA KHALILIKHAMENEKH

*************@*****.*** 902-***-**** Halifax, NS B3S 1P4

Summary

Organized warehouse team member productive in high-volume environments. Reliable in maintaining accurate inventory records and optimized storage spaces. Skillfully troubleshoots and maintains material handling equipment.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities.

Skills

Time managment

Activity and perseverance

Patience and the ability to remain calm in stressful situations

Attention to Detail

Customer Service

Safety standards

Shipping and receiving

Order Picking

Sorting and Label

Shipment Palletization

Order Preparation

Warehouse Operations

Quality Control

Interpersonal Communication

Problem-Solving

Analytical Thinking

Flexible and open to change

Teamwork, collaboration and ability to work independently

Experience

Mondelez Slovakia

Food production worker

04/2023 - 02/2024

Assist in the preparation, baking, and packaging of croissants and other baked goods to align with standards and production schedules.

Work effectively in a fast-paced environment, demonstrating strong multitasking abilities and attention to detail.

• Learned and followed safety and emergency procedures.

Maintained cleanliness of work area and equipment in accordance with safety regulations.

Retained safe and clean work area in accordance with Good Manufacturing Practices (GMPs).

Checked product quality against specified standards at each stage of production process.

CEVA Logistics,Slovakia

Picker Packer

08/2022 - 04/2023

Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.

Fulfilled orders quickly to accomplish challenging daily objectives.

Used handheld scanners to key in data for packages.

Verified accuracy of picked items by comparing them against pick list.

Labeled packages accurately with destination addresses for shipping purposes.

UKRSIBBANK BNP Paribas Group Kyiv,Ukraine

Personal Banking Assistant

04/2017 - 02/2022

Advised customers on bank products, services and financial planning options.

Opened new accounts and served existing customers based on individual financial needs.

Processed transactions such as deposits, withdrawals, transfers and loan payments.

Advised customers on best practices for managing their finances.

Answered inquiries regarding bank products, services, policies and procedures.

Performed account maintenance activities including address changes, updating account information.

Cross-sold financial services such as credit cards and investment products to customers.

Answered incoming calls and emails promptly while managing the executive’s schedule accordingly.

Maintained and built strong client relationships through quality, personalized interactions.

SBERBANK Kyiv,Ukraine

Bank Teller

11/2013 - 03/2017

•Assisted customers with opening new accounts, ordering checks, and setting up online banking services.

Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Maintained confidentiality of bank records, transactions and customer information.

Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner

Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Cross-sold bank products such as savings accounts and credit cards to existing clients.

PRIVATBANK Ukraine

Bank Teller

08/2010 - 03/2013

•Welcomed customers and offered pleasant service during entire transaction.

•Assisted customers with basic technical issues related to digital banking platforms.

Processed customer deposits and withdrawals accurately, balancing cash drawer daily.

Cashed customer checks, verified identification and checked account balances in accordance with bank policy.

Cross-sold bank products such as savings accounts and credit cards to existing clients.

Education and Training

NATIONAL ACADEMY OF MANAGEMENT KYIV,Ukraine

Finance 12/ 2010

Law And Justice 12/ 2010

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