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Customer Service Office Manager

Location:
Solon, OH
Salary:
50000
Posted:
April 14, 2024

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Resume:

Shauna R. Linn

***** ********** *****

Solon, Ohio 44139

Cell: 440-***-****

OBJECTIVE

In April of 2019, I suffered a terrible fall which has left me disabled and incapable of completing jobs, tasks, and duties in the manner in which I was once able. I have since undergone several surgeries which have still left me with some long term inabilities. I would like to re enter the workforce. My hope is to find a company willing to give me the opportunity to do so again. I would like to obtain an Administrative Assistant position with a company that will allow me to fully utilize my communication, organizational, and problem solving skills, as well as my ability to multitask in a manner which will help to further the company’s mission of providing excellent service to clients. ACHIEVEMENTS AND SKILLS

Licensed Ohio State Board Managing Cosmetologist

Licensed Ohio State Board Of Cosmetology Independent Contractor Completed 150 hour Cosmetology internship at Mod A Style Salon in Vermilion, Ohio

Participated in the Architectural Justice Fashion Show at Cleveland IX Center in February 2013, recruited by Essence Salon and Spa of Strongsville, Ohio Certified Dental Assistant and X-Ray Technician

Extremely organized with excellent attention to detail and creativity, diversified and able to multitask and handle multiple responsibilities, and am very attentive with the willingness to learn to skills and to do so reasonably fast Friendly and personable with excellent customer service skills Managerial and leadership experience including the ability to oversee a staff EMPLOYMENT

KC Paving

Remote Office Administration / Payroll Clerk 2019-Present I help enter payroll hours for the company owner and perform some office administration duties remotely.

All Out Diesels

Office Manager / Title Clerk / Notary 2022-2024

Attend to all administrative duties and tasks to maintain standard office operations as well as transfer titles for the sales and operations of the company. Photograph new inventory and list on our website. Assist in signing finance paperwork with clients. I am also a licensed Notary in the state of Ohio

Worked for this company on an as needed basis.

Dent Wizard

Auto Body Shop / Account Manager 2018-2019

Shop and office supervisor, lead estimator, damage repair inspector, and rental account manager, first point of contact for cleveland district enterprise Great Lakes Restoration Contractors Office Manager 2018 Customer service, initial point of contact, assess and determine emergency service needs, schedule estimation appointments, track and update job status in database, follow up with financial reports to ensure payments are received, update clients information into insurance company communications database, and all other basic office duties. Shearendipity Salon LLC Owner/Stylist 2017-2019

Founded and managed a beauty salon and all features of business, including customer service, accounting, inventory management, sales, marketing, staffing and training. Provided outstanding customer service while continuing to grow business. NOSHOK Inc. Receptionist 2017-2018

Answer incoming calls, sort mail, data entry, and assist in any other department as needed 18/8 Fine Men’s Salon Manager/Senior Stylist 2015-2017 Salon Manager, customer service, employee schedules, conducting interviews, running reports, meeting agendas, training new employees, and overseeing staff. Senior Stylist, Men’s haircuts, wax, facials, manicures, pedicures, massage, and scalp treatments

Rainbow Room Salon Designer Stylist/Front Desk Coordinator 2015 Hair Designer, color specialist, Specialize in men’s cuts, Front desk scheduling appointments, answering phones, customer service

SportClips Salon Assistant Manager 2013-2015

Assistant Manager, Stylist duties, greeting clients, customer service, employee schedules, conducting interviews, running reports, meeting agendas, men’s haircuts, clipper and scissor cuts mainly, we occasionally service some female clientele as well. PCI Auctions Office Office Manager 2011

Customer service, answering phones, data entry, accounts payable and receivable, payroll, shipping and receiving, and oversee all other basic office duties Haynes Auto Body Office Manager 2009-2011

Customer service, answering phones, accounts payable and receivable, payroll, scheduling appointments, handle insurance claims, customer estimates for damage repair, order parts, and all basic office duties

Dr. Stamatis Dental Assistant 2009

Assist doctor in all dental procedures from set up to sanitation and sterilization, preventative and restorative treatments, root canals, extractions, impressions, and pouring dental molds for lab requirements

Kokosing Construction Office Assistant 2006-2009

Customer service, answering phones, data entry, payroll, filing, faxing, tracking company equipment, assisting estimators in bidding procedures and processes, as well as all basic office duties

Platinum Restoration Office Manager 2000-2002

Customer service, answering phones, data entry, filing, faxing, accounting, scheduling, all basic office duties

EDUCATION

Raphael’s School of Beauty North Olmsted, Ohio 2013 Major: Cosmetology

Obtained: Managing Cosmetology License

Whispering Pines Dental Career Center Lorain, Ohio 2009 Major: Advanced Dental Assisting

Obtained: Certified Dental Assistant and X-Ray Technician Certification Firelands High School 1999 Graduate



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