Nebu Sahura

ad4z3d@r.postjobfree.com

Professional Summary

Enthusiastic professional with a track record of being dependable. I have exceled in both fast-paced environments as well as slow paced environments with little to no supervision. I have demonstrated a knack for leadership with documented levels of success through acknowledgements, accolades, and promotions.

Education

Louisiana State University: Bachelor of Humanities

Louisiana State University: Associate of Art

Louisiana State University: Associate of Science

Georgia State University: Associate of Chemistry

Tech Certifications

AWS solutions architect AWS cloud practitioner Azure Fundamentals CCNA routing and switching CCENT

Technical Skills

Network routing and switching Microsoft Office Windows Mac OS X

Professional Experience

PCS For People 11/23 – 1/24

Customer Service Representative

Sold computers and taught basic computers skills to members of the community.

Created and maintained product inventory.

Assisted customers with creating accounts and uploading eligibility documents.

Champion Security 01/21 – 01/24

Security Officer

Protected property and guests.

Resolved conflict.

Barracuda Networks 09/16 – 12/22

Customer Service Representative

Installed, configured, and troubleshot network traffic and firewalls.

Monitored, Configured, and troubleshot LAN/WAN network activity.

Constructed and troubleshoot encrypted client to site and site to site vpn tunnels.

Created Access Control Lists (ACL) / Forwarding rules for priority and access.

Command Line Interface using Linux. SD WAN, QoS, and WAN Optimization.

Network diagram construction and analysis for proper firewall integration.

OSI layer troubleshooting, NAT/PAT, and TCP/UDP designation.

Experience with Application control, URL filtering, VoIP, traffic shaping, VLANs, Advance Threat Detection, Malware Analysis, IDS/IPS, Forensics investigation, active directory, third party vendor firewall interaction, and cybersecurity.

Empire Parking Services 04/12 – 07/20

Auditor

Surveillance

Performed vehicle immobilization throughout the city of Atlanta.

Payment collections.

Georgia State University 10/09 – 10/16

Help Desk / Support

Responded to hardware issues.

Installed software.

Auxiliary Specialist

Arranged transportation for sports teams.

Billed university departments for parking.

Tracked lost revenue.

Arranged parking for guests of university faculty and staff.

Parking Attendant

Assisted patrons with parking.

Provided customer service to university staff as well as frequent guests that included members of the Georgia State Legislature.

Collected parking fee and distribute change.

Moved cars to allow patrons who were blocked in to exit the lot.

Roumelco 01/10 – 12/16

Head of Security

Protected and served the residents.

Protected the property.

Resolved conflict.

Criminal and civil investigations.

Worked in conjunction with the Atlanta Police Department in all aspects related to the property.

Bell South Entertainment 10/07 – 10/08

Call Center Lead Representative

Responsible for troubleshooting cable boxes for connection, signal strength, picture quality, or other various issues that affected customer’s service.

Provided assistance to about 10-12 customer service representatives.

Sold additional features as well as system upgrades.

Scheduled installation dates as well as technician appointments.

Processed orders for various products.

ADP 0 7/06 – 6/07

Call Center Client Service Representative

Processed payrolls with great attention to detail for small business clients.

Data entry through client calls and faxes.

Set up 401K plans for clients.

Set up IRS and child support garnishments for client employees.

Assisted with quarterly and annual tax filings for clients.

Coca Cola 09/05 – 03/06

Technology Refresh

Setup desktops, laptops, and printers.

Deployed hardware based on departments and privilege.

Installed software based on employee and levels of access.

Mapped network drives and printers.

TYSYS 10/03 – 04/05

Mailroom Supervisor

Led a department which processed about 10,000 pieces of mail per day.

Organized assignments and distributed tasks among representatives in an effort to meet daily deadlines.

Discussed company strategies and gave recommendations to upper-level management.

Wrote quarterly employee evaluations.

Presided over team meetings and gave positive feedback to representatives during one-on-one sessions.

Served as a liaison between company and software developer during new product implementations.

Voicestream 08/99 – 06/03

Call Center Supervisor

Supervised a team of fifteen customer service representatives who each took anywhere from 85-100 calls each day.

Monitored customer service representative calls and gave positive feedback; in an effort to improve overall service.

Handled customer escalations with empathy and acceptable resolution.

Interviewed candidates for employment.

Taught company procedures and database systems to new hires.

Wrote customer service employee evaluations and gave recommendations to corporate for promotions and raises.

Presided over team meetings.

HONORS AND AWARDS

Honored in university’s annual Honors Convocation in 1992.

Selected to participate in university’s Cooperative Developmental Energy Program.

President of the science club in 1991 and 1992 and served as a member in 1990 and 1993.

Served as a member of the chemistry club in 1990, 1991, 1992, and 1993.

Selected to participate in the annual Beta Kappa Chi convention in 1992, 1993, and 1994.

COMMUNITY SERVICE

Volunteered one hundred hours as an orderly at the VA hospital in Decatur, GA.

Volunteered one hundred hours as an orderly at Peach County Hospital in Fort Valley, GA.

Volunteered 20 hours at the Red Cross local branch.

Coached youth football at Gresham Park in 1996, 1997, and 1998.

Coached little league baseball at Gresham Park in 1995, 1996, 1997, and 1998.

Member of Omega Psi Phi fraternity.

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