Customer Service Representative
Resume:
Dominique McGriff
*.*******@******.***
WORK EXPERIENCE
Schindler - Atl, GA Oct 2021- Present
Customer service representative/emailing team
Description: Receive requests for elevator and/ or escalator service from Schindler customer’s Duties:
Provide helpful, friendly, courteous and efficient service to customer’s
Receive customer’s calls and place service request for out of service equipment such as elevators, escalators, dumb waiters, wheelchair lift, etc.
Provide customers with ETA for field tech arrival
Collect customers accurate information for building and equipment to be service and for previous/ current follow ups and history
Enter customers information using SAP to dispatch call’s
Provide knowledge and helpful job information to trainer’s and coworker’s
Creating work order tickets for customer’s
Replying to customer’s emails about eta’s, updates & and repair orders
Transferring invoices to the supervisor
The Wright Fit - New York, NY May 2017- May 2021
Front desk/lifeguard/team lead
Description: The Wright Fit is a luxury health & fitness center located in Tribeca N.Y. Duties:
●Maintaining gym equipment, making sure gym and locker rooms are clean, stocked with hygienic products and towels also overseeing pool.
●ensuring maintenance task are completed when I am not at work.
Swerve Fitness – New York, NY November 2016 – March 2018
Maintenance/team lead
Description: Swerve is a indoor cycling studio catering to people in Flatiron, N.Y. Duties:
●Prepping studio, making sure bathrooms are clean, stocked with hygienic products and towels.
●Maintaining the indoor cycling equipment.
SoulCycle, Inc.– New York, NY December 2015 – May 2017
Cleaning Staff Lead
Description : soulcycle is a indoor cycling studio catering to people in Turtle Bay N.Y. Duties:
●Responsible for overseeing cleaning staff and day to day operations.
●Responsible for cleaning, stocking, and prepping the studio, as well as weekly inventory projects.
Juice Press, Inc.– New York, NY June 2016 – November 2016
Front Of House
Description: Organic juice bar catering to people in Upper East Side N.Y. Duties:
●Responsible for daily upkeep of the store, including cleaning and prepping fruits, and making smoothies.
●Responsible for daily cash and debit/credit deposits.
Gristedes Food – New York, NY September 2012 – May 2016
Deli Clerk
Description: High-end supermarket catering to people in Upper East Side N.Y. Duties:
●Maintained a clean, safe environment for food, my fellow co-workers, and customers.
●Prepared food such as sandwiches, cookies, pies and salads.
EDUCATION
Monroe Acamedy Business & Law -Bronx, NY September 2004 -2008
High school Dipolma
VOLUNTEER EXPERIENCE
St Mary’s Hospital for Children – Bayside Queens, NY March 2013-2020
●Volunteer my time and companionship to children with special health care needs undergoing intensive medical care.
CERTIFICATIONS
●Certified in CPR/AED (October 2016-2021)
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