Data Analyst, Data Entry Specialist
Resume:
Contact
Education
Phone
****************@*****.***
Mary Cris Complex, Pasong
Camachile 2, General Trias,
Cavite, Philippines
Address
Francis Esteban
V i r t u a l A s s i s t a n t
Experience
Gather data from from multiple resources.
Clean & preprocess data to ensure accuracy and consistency, addressing missing values, outliers and other data quality issues.
Perform statistical analysis and data mining to identify trends, patterns, correlations and anomalies within the data.
Generate reports and summaries of analysis results, providing actionable recommendations based on data findings.
Translate complex data into understandable insights and narratives, helping business leaders make informed decisions.
Handled 2 lines of the client's business, which are the Customer Service Department and Consignor Relations Department. As a Customer Service Agent, I answer customers' inquiries about their purchased orders and certain items that they would like to purchase and also when they need to update their profile accounts in our system. As for the Consignor Relations side, I communicate with the consignors via Email with regard to the items that they plan to consign or an item that is currently consigned with the company. I submit requests to our Internal Team when the consignor requests some changes on their consigned items, like Price Increase, Copy Listing update, or image update.
Lead product officers and coordinate with sales and marketing. maintains customer confidence and protects operations by keeping information confidential.
Interact with the department and other staff on matters affecting data and publications flow and make recommendations for improvement or enhancement to the job process to ensure standards in data entry, collection, and retrieval. Maintains operations by following policies and procedures; and reporting needed changes.
Maintains filing system by collecting job orders in sequence. Data Analyst
Customer Service Representative
Product Department - Section Head
2022 - Present
2018 - 2021
2012 - 2018
The Roadmap l Dublin, Ireland
Lizardbear Tasking Inc. (TaskUs) l Cavite, Philippines Mawarid Trading Co. Ltd. l Riyadh, Kingdom of Saudi Arabia
*****.***@******.***
Nikko Cho
Phone:
Email :
Team Lead, TaskUs
*********@**********.**
Christina Sargeant
Phone:
Email :
Marketing Manager, The Roadmap
Reference
STI College, Dasmarinas, Cavite,
Philippines
Diploma in Computer Science
2004
Google Sheet
Brevo
Data Collection
Customer Service
Hubspot
Microsoft Excel
Tagalog
English
Expertise
Language
C u s t o m e r S e r v i c e R e p r e s e n t a t i v e D a t a E n t r y
Arabic
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