Summary

A dedicated individual who thrives in the Customer Service field to make every interaction with a customer rewarding, easy and brief. Rather it be from in person or over the phone; I like to make the customers experience rewarding. I have always been a friendly and vibrant person who loves to turn a frown into a smile. I also love educating individuals on the importance of great customer service. I always want the first impression of the company to be a good everlasting impression that knocks any other competition out the box. I also feel like Customer Service teaches you to have sympathy and empathy for others. Put yourself in our customers shoes.

Experience

MESQUITE CHOP HOUSE Memphis, TN

General Manager 05/2022 - Present

I first started my position as Assistant Manager where I assisted with day-day operation needs from issuing refunds, correcting servers errors, hiring staff, Vendor ordering etc. I then moved assistant General manager. Where i basically filled in where i was need the most which included establishing new relationships with vendors and sales reps all over the city. I hosted a numerous of fundraiser events for hospitals, corporation, city counsel, etc. Now I'm the general manager of the store controlling day-day operations. I'm very hands on person in loves to elevate within the company. At&t Memphis, TN

Call Center Rep Tech Support 04/2021 - 12/2022

My responsibilities were to answer the phone for Direct Tv Customers on a script. I was to follow the prompts for what the customer explained to be the problem. When working with att everything is done in detail. I was to answer calls, transfer to the correct department, trouble shoot the devices to determine if the customer needed a tech or device replacement. I also took payments and issued credits for time without service. I was also instructed to notate every part of the conversation for future references with detail.

Cracker Barrel Old Country Store Memphis, TN

Server 04/2015 - 01/2021

I communicated with customer support for clarity on questions that were not answered in the online FAQs. I attended to the customer needs. I held the responsibility of taking orders, drink orders, desert orders. I excelled at doing that which i was promoted to server trainer. I trained in coached employees on how to successfully take care of customers and their needs with no issues. I enjoyed being a leader and showing others my crafts and technics. ASI GE Appliances Memphis, TN

Customer Service Representative 01/2019 - 07/2020 My responsibilities were to answer calls in a courteous and timely manner while taking payments, transferring phone calls, trouble shooting appliances, dispatching techs, and Training as well. We also had a way of making extra money while saving the company money, " Save The Call." Most technical support calls are customers who doesn't know how to properly use the merchandise. Educating the customer is always key to a successful call. Williams-Sonoma, Inc Memphis, TN

Sewing Machine Operator 03/2017 - 12/2017

Cleaning machine before start time, making sure all products are in front of me as needed, and operating machine while following all guidelines. I Ensured all product specifications were met. ATT Call Center Memphis, TN

Customer Service Representative 07/2014 - 04/2016 My duties were to answer multi line phones while have sympathy and empathy for others, take orders, handle complaints, and process orders in the order they were received. Technical support as well. CEVA Logistics Memphis, TN

Line Lead 07/2013 - 05/2014

Responsibilities My responsibilities were to make sure all lines were moving properly and in a timely manner for production, report back to supervisor.

Skills

Angela Jordan

901-***-**** ad4z0s@r.postjobfree.com Memphis, TN CSR, Call Center, Customer Service, Multi-line Phone Systems, Technical Support, Upselling, Help Desk, Typing, Computer Operation, Data Entry, Troubleshooting, Network Support, Software Troubleshooting, Desktop Support, Active Directory, Operating Systems, Microsoft Windows