Customer Service Inbound Calls
Resume:
Melva Sanchez
Arlington, TX *****
***************@*****.***
I would like to be able to be the face of the company in scheduling. Giving each patient the care an time they need by giving them excellent customer service. Allowing them to feel safe Work Experience
Patient Scheduler
US Oral Surgery Management - Irving, TX
March 2023 to March 2024
Taking inbound calls from patients,Doctors, an Referring Offices. Schedule for 10 offices for 8 Doctors for dental extractions and implants. Taking patients demographics an scheduling in winoms. Scheduled Oral Surgeries for the Doctors.
Patient Scheduler
Touchstone Imaging - Lewisville, TX
July 2022 to March 2023
I take inbound calls from patients. I verify an update patient demographics. Any an all insurance information. I call patients to inform them of date an time of there appointments. If there are any delays to ensure they have there scan in a timely manner. Patient Access Representative
Urology Partners of North Texas - Arlington, TX
May 2021 to July 2022
I take inbound calls from patients who need to cancel or schedule appointments with our Dr's. We also send messages to the offices to ensure the patient gets there questions answered by medical assistant or by the doctor's.
Education
High school diploma
South Grand Prairie High School - Grand Prairie, TX September 1989 to May 1993
Skills
• Insurance Verification
• Medical Scheduling
• EMR Systems
• Medical Records
• SAP
• Customer service
• Accounts payable
• Documentation review
• Windows
• Communication skills
• CPT coding
• ICD-10
• ICD-9
• Medical Coding
• PeopleSoft
• Filing
• Medical Billing
• Anatomy Knowledge
• Microsoft Outlook
• Microsoft SharePoint
• Computer literacy
• Phone etiquette
• Computer networking
• Medical office experience
• EHR systems
• HCPCS
• Clerical Experience
• HIPAA
• Medical terminology
• EMR systems
• Anatomy knowledge
• Customer service
• ERP systems
• SAP
• Typing
• Microsoft Access
• Clerical experience
• Windows
• Medical records
• Accounts receivable
• Citrix
• ICD-10
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• CPT coding
• Organizational skills
• HIPAA
• SharePoint
• PeopleSoft
• Documentation review
• Accounting software
Certifications and Licenses
Driver's License
February 2024 to February 2032
Medical Coding Certification
Assessments
Medical terminology — Proficient
February 2022
Understanding and using medical terminology
Full results: Proficient
Customer focus & orientation — Proficient
February 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Proficient
April 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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