Patricia L. Hause

*** ** ****** *****, ************, Fl. 32205

904-***-****

ad4yrn@r.postjobfree.com

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work Experience

Administrative Office Assistant

09/2021 to Present

Doc Tony

Jacksonville, Florida

Answering incoming calls and emails, providing front line customer support with product and service transactions.

Promoted high customer satisfaction by resolving with knowledgeable and friendly service. Setup and activate customer accounts.

Create and maintain customer records to include treatment and insurance information. Maintains Personal Identification Information of customers. Mentoring new employees on procedures and policies to maximize team performance. Using proven techniques to deescalate potential situations with angry customers during telephone interactions.

Maintains knowledge of current promotions, exchange guidelines, payment policies and security practices. Makes outbound calls to obtain needed account information. Fields customer complaints and queries, and fast tracks for problem resolution. Asks probing questions to determine service needs. Relays customer concerns and issues to supervisors for immediate rectification. Informs customers about billing procedures, processed payments and provides payment option setup assistance.

Develops strong customer relations to encourage repeat business. Informs customers of special pricing opportunities and company offerings. Correctional Officer

01/2017 to 01/2018

Union County Correctional Institute

Stark, Florida

Reviewed housing assignments and reassign inmates to meet allocations and safety needs. Detected potential threats and quickly defused conflicts. Instructed on work detail and oversaw worksite transportation. Transported inmates to and from medical and dental appointments, work details and court hearings. Oversaw public areas to verify cleanliness and inmate safety. Applied non-violent response tools and physical restraints during problematic situations. Directed visitor sign-in, documenting processes and completing appropriate visitor logs. Coordinated activities with inmates to stimulate learning and skill development for life after incarceration. Maintained inmate logs and entered information into electronic offender record for regulatory monitoring. Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.

Supervised offender work assignments and evaluated performance for compliance with standard regulations.

Received property from incoming inmates, provided receipts and inspected items for contraband. Maintained clear and open communications with the facility to support safe operations. Dietary Aide

01/2013 to 05/2014

Baptist Medical Center

Jacksonville, Florida

Guided individuals in food selection, preparation of menu planning based upon nutritional needs. Researched and identified ingredients and nutritional components of food, diets and menu choices. Delivered snacks to the nurse station for distribution to specific residents. Prepared meals by following recipes and determining group food quantities. Observed and monitored patient food intake and body weight and reported changes to the dietitian. Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

Attended interdisciplinary meetings with other healthcare professionals to discuss patient care. Engaged with residents to provide positive and enriching experiences. Gathered soiled tablecloths and dietary linens and delivered to the laundry. Served specific meals to patients with special dietary needs. Followed dietary procedures in accordance with established policies. Collaborated extensively with the interdisciplinary care team to meet the nutritional needs of each resident. Reviewed records and assessed nutritional condition of at risk residents by recognizing unplanned weight changes.

Skills

Report creation - 4 years

Report generation - 4 years

Customer service - 10+ years

Multi-tasking and prioritization - 10+ years

Creative problem solving - 10+ years

Verbal and written communication - 10+ years

Education

West Area Adult School

High school or equivalent

General Studies

Lakeland, Florida

11/1993 to 05/1994

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