Skills and Highlights:

El Mehdi Oulachgar

Cell: 402-***-****

Email: ad4yr0@r.postjobfree.com

Provide technical assistance and support to end-users regarding hardware, software, and networking issues.

Diagnose and resolve hardware and software problems, including issues related to operating systems, applications, printers, and peripherals.

Familiarity using security tools such as Darktrace, Carbon Black and Proofpoint.

Create, modify, and manage user accounts, permissions, and access rights in various systems and applications.

Implement security measures by ensuring antivirus software is up to date, performing system updates, and educating users on safe computing practices.

Perform all installation and updates of software.

Demonstrate ability to learn new things quickly and work independently.

Proven to be reliable and punctual on the job.

Exceptional time-management and multitasking abilities.

Work Experience:

IT Desktop Support Technician: Greater Omaha Packing

Using Darktrace to keep tracking security alarms.

Using Proofpoint to track email traffic to scan for threats.

Troubleshoots hardware and software issues.

7Assists with the installation of computer software and operating system updates

Records logs of rendered support.

Responds to client inquiries.

Create and manage labeling systems.

Troubleshooting problems concerning different high-technology printers used for printing labels.

Participates in our monthly training provided to all users concerning cyber security.

CIP operator Conagra Foods, Council Bluffs. Iowa

02/2018 – 07/2022

Managing a program used to clean and sanitize pipes and kettles

Trained and certified in LOTO Procedure

11/2014 – 05/2017

IT Manager: Ruiz Azrou, Casablanca. Morocco

Manage and lead a team of IT professionals.

Oversee and coordinate IT projects from initiation to completion.

Oversee the implementation and maintenance of hardware, software, and

Service Analysis

Ensure the stability, security, and performance of the organization's IT infrastructure.

Implement and enforce security policies and procedures.

Education:

Abu Chouaib Addokali, MOROCCO

High school Diploma 06/2011

OFPPT, Casablanca, Morocco 06/2012 – 07\2014

Associate degree in business management.

Metropolitan Community College

Associate degree in cyber security 03/2019 – 08/2023

Contact this candidate