Computer Operator Customer Service

SHENAE DAVIS

**************@*****.*** 876-***-**** 382, 5East Greater Portmore St. Catherine

SUMMARY STATEMENT

A computer operator with three years’ experience within the Computer Operations Department. My main duties include monitoring the operations of the customer suite, initialize the billing process by inputting the correct parameters and daily incremental backup of the system. In addition, I have the ability for performing and monitoring routine tasks including tape backup, software upgrades, virus checks, and basic maintenance or help programmers and systems analysts test and debug new programs.

SKILLS

Master in the use of Microsoft Office Word, Access, and Linux.

Working knowledge of the Customer Suite Application(CS)

Skilled in oracle database

Great work ethic

Ability to work under pressure with consistent excellent results

Effective personal management and organization skills

Extensive customer service experience.

WORK EXPERIENCE

COMPUTER OPERATOR, NATIONAL WATER COMMISSION

January 2017 – Present

Tasks

● Set controls to initialize the billing process by inputting the correct parameters

● Creates daily incremental backup of the system

● Enters commands to correct error or stoppage and resume operations

● Creates a shift report to increate problems encountered, downtime and action taken

● Clears and cleans tape drives for operating run to maintain a high output quality

QUALITY CONTROL CLERK, NATIONAL WATER COMMISSION

November 1, 2012 – 2017

Tasks

Examine bills meeting specific conditions and dispatch to the Mailing Unit Supervisor.

Batch bunch bills and dispatch to the respective parishes.

Log bills that are checked daily.

ADMINISTRATIVE ASSISTANT, PORTMORE PROBATION OFFICE

February 2008

Tasks

● Answering and making phone calls.

● Typing reports documents for probation officers to carry to court.

● Log and filing of documents

EDUCATION BACKGROUND

2016-2018 Bachelors of Science Degree in Management Information Service,

Portmore Community College

2014-2016 Associates of Science Degree in Management Information Service,

Portmore Community College

2013-2014 Caribbean Examination Council

English Language

Mathematics

Bridgeport High School

Caribbean Examination Council

Electronic Document Preparation Management

Principles of Accounts

Social Studies

INTEREST

My interest’s includes reading, socializing and assisting unfortunate persons.

REFRENCE

Available upon requested.

Contact this candidate