Customer Service Data Entry

TSEGA TESFALIDET

Tulsa, OK ***** 918-***-**** ******************@*****.***

Skills

ExperienceExperienceExperienceExperience

HTSHTSHTSHTS

Premier community services, Broken

Arrow, OK

Dec 2018Dec 2018Dec 2018Dec 2018

PresentPresentPresentPresent

Maintain records of patient care, condition,

progress, or problems to

Report and discuss observations with

supervisor or case manager.

Check patients' pulse, temperature, and

respiration.

Provide patients with help moving in and

out of beds, baths,

Wheelchairs, or automobiles and with

dressing and grooming.

Accompany clients to doctors' offices or on

other trips outside the

Home, providing transportation, assistance,

and companionship.

Plan, purchase, prepare, or serve meals to

patients or other family

Members, according to prescribed diets.

Customer Service

Problem-Solving

Time Management

Critical Thinking

Verbal and Written Communication

Individual Tax Returns

Client Records Review

Microsoft Office

Client Tax Services

Data Entry

Tax Advising

Multi-State Tax Filing

Adjustments and Deductions

Tax Law

Tax Advisement

Benefits Documentation

Experience

Tax Expert Feb 2020 to Apr 2023

Omni Interactions Denver, CO

Counseled clients on tax planning aspects by explaining laws regarding estate tax and gift tax.

Prepared tax return documents for clients.

Assessed various angles of tax situations to maximize tax benefit. Supplied detailed tax documentation needed to submit accurate corporate and individual returns.

Responded to state and federal tax notices by preparing written responses or tax return amendments.

Analyzed information and assessed liabilities and deductions according to relevant tax code.

Implemented tax reduction strategies to analyze and minimize tax liabilities. Conducted research and compiled backup documentation. Prepared estimated and deferred tax calculations on monthly basis to forecast cash flows.

Dec 2019 to Dec 2019

TEC SUPPORTTEC SUPPORTTEC SUPPORTTEC SUPPORT

Review insurance policy to determine coverage.

Prepare insurance claim forms or related documents and review them for completeness

Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors Transmit claims for payment or further investigation. Contact insured or other involved persons to obtain missing Information.

PERSONAL Mar 2017 to Mar 2017

DIRECT SERVICES PERSONALDIRECT SERVICES PERSONALDIRECT SERVICES PERSONALDIRECT SERVICES

Refer unresolved customer grievances to designated departments for further investigation

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Jan 0001 to Jan 2017

SUPPORTCUSTOMER SUPPORTCUSTOMER SUPPORTCUSTOMER SUPPORT, Benefitfocuse Tulsa, OK

Jan 2007 to Jul 2012

kariem Development Services markham, IL

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.

May 2013

Direct TV Tulsa, OK

Education and Training

Bachelor of Science (B.S, Social Work May 2012

NORTH EASTERN ILLINOISNORTH EASTERN ILLINOISNORTH EASTERN ILLINOISNORTH EASTERN ILLINOIS Tulsa, chicago, OK, IL

Over-the phone skills, Excel Power point Data entry Type 40 WPH Word

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