*** ***** ***** **

Longs, SC *****

843-***-****

Deborah Cribb ad4yp1@r.postjobfree.com

QUALIFICATIIONS

As a Customer Service Representative I have handled inbound calls within the guidelines/goals established by the client and management. This position required excellent communication skills; enthusiastic approach to customer interactions; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to detail. I have excellent communication and customer service skills, basic computer skills. I am dependable, reliable and able to perform duties without supervision, and able to interact positively with peers and supervisors and handle stressful situations with professionalism.

WORK EXPERIENCE

Etsell, Inc,Knoxville, TN 3/2018 – Current

Customer Service Representative

Answers and responds to incoming/outgoing continuous calls with a high degree of courtesy and professionalism.

Represents Etsell, Inc in a positive manner by exercising sound judgement and acting responsibly in the company’s best interest.

Young Williams P.C. (Child Support Services), Knoxville, TN 9/2009 -11/2017

Administrative Assistant

Greets visitors and customers to the office, maintains appointments and visitor logs.

Responds to walk--ins and telephone inquiries, assesses situations and provides accurate information to the customer. Provides information to the customer in a courteous, polite and professional manner. Obtains assistance from the assigned Case Specialist or Supervisor as appropriate and in accordance with established policies and procedures.

Records in the automate and/or case file information related to the establishment and/or enforcement of a child support obligation.

Inserts correspondence into envelopes for mailing; meters and delivers outgoing mail daily.

Opens, date stamps, documents and/or takes appropriate action on incoming mail accurately and within established time frames.

Provides administrative/clerical assistance to Case Specialists/Supervisors as needed.

Maintains confidentiality and security of case information.

Sitel, Oak Ridge, TN 6/2007 – 9/2009

Customer Service Representative

Answers and responds to incoming continuous calls with a high degree of courtesy and professionalism.

Represents Sitel in a positive manner by exercising sound judgement and acting in the customer’s and company’s best interest.

Assists customers in purchasing items from the company being represented.

EDUCATION

University of Central Florida, Orlando, FL

1976

B.A. General Studies

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