Jessica Kimbell

**** * ******** ** *** *, Tucson, Arizona, 85712, US • 520-***-**** • ad4yop@r.postjobfree.com Professional Summary

Multi-tasking and self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, distributor relations, territory development, and uncovering customer needs in order to deliver solutions. Skills

Results-oriented

Credit and collections

Positive learning process

Excel in Customer Service Cold calling

Customer service

Education

GED - 2004

Las Artes Youth Art Program - Tucson, AZ

Microsoft Office Quick learner

Creative problem solving Customer satisfaction Customer needs assessment Conflict and dispute resolution Information Technology - Master of Science - 2026

Colorado Technical University - Colorado Springs, CO Work History

Counsellor - January, 2023 to Present

G C Services - Tucson, AZ

Assisted customers by using the CLX system to locate merchandise at other locations, as well as coordinating shipments and deliveries. Used discretion and good judgment when it came to using company materials and supplies. Collector - December, 2018 to June, 2019

Bass & Associates, P.C. - Tucson, AZ

Maintained a calm and professional demeanor while providing excellent customer service on all calls in difficult situations. Collected on past due accounts with an average delinquency of [Number] months. Looked into accounts that had balance errors using accounting software. Maintained a high volume of calls to meet the demands of a busy group. Used scripted conversation prompts to convey current account information and obtain payments. Agent - August, 2017 to September, 2018

iQor - Tucson, AZ

Made a decision.

Collaborated with various departments and new customers on product offerings. Customer Service Agent - February, 2015 to February, 2017 Robert Half Recruiters & Employment Agency - Tucson, AZ Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints Identified

Customer Service - February, 2006 to February, 2015 Aerotek - Tucson, AZ

Help customers with their general problems.

Provide support and assistance to customers who have problems with the service. Double-check promotions and discount policies, as well as follow up on money transfers and customer debts. Deal with customer complaints about products or issues with supermarket items.