Dedicated and personable customer service professional with a passion for

exceeding customer expectations and fostering positive client relationships. Seeking a challenging customer service position where I can utilize my exceptional approach to effectively address inquiries, resolve issues, and enhance overall customer satisfaction. Committed to delivering unparalleled service and contributing to the success and reputation of the organization. CONTACT

346-***-****

ad4ym4@r.postjobfree.com

Houston, TX

EDUCATION

HS Diploma/GED

August 1994

EXPERTISE

Active Listening

Clear Communication

Time Management

Product knowledge

Attention to Detail

Conflict Resolution

Active Listening

Collaboration

Warehouse Operator Asst Manager / Sheffield Liquidation Lead a team of employees and managed the receiving, stocking, item slotting, order selecting, delivery, and efficiency of the store warehouse. Executed inventory checks for incoming shipments to detect damage/defects and to verify equipment and supplies received. Enforced safety policies and procedures to maintain a safe working environment for all employees. Maintained opened lines of communication with team members, supervisors, and other departments to coordinate operations and address any issues or concerns promptly.

2021 -2023

2019 -2021

Sales Customer Service Rep Trainer / Sutherland Global Responsible for delivering exceptional customer service through inbound sales calls, adeptly assessing customer needs to recommend suitable packages for their household. Recognized for achieving top AAL (Add-A-Line) net sales while simultaneously serving as a part-time trainer for new hires, known as the "White Cord" program. Proficient in empathetic listening and adept at establishing positive rapport with customers, demonstrating excellent communication skills to ensure customer satisfaction. PROFILE

PROFESSIONAL EXPERIENCE

DEMOND R. HENDERSON

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E CERTIFICATIONS

Electrical Troubleshooting

Service Entrance Assembly

Motor Controls/Conduit Bending

Electrical Trades

Forklift Operator