PASHION

GRADY

ad4ylj@r.postjobfree.com

414-***-****

Milwaukee, WI 53224

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very punctual, Willing to help others and team oriented.

PROFESSIONAL SUMMARY

Student Transportation Of America, STA - Driver

Milwaukee, WI • 03/2023 - Current

Charter Communications, Spectrum - Retention Customer Service Representative

Milwaukee, WI • 03/2022 - 03/2023

Pentair Water - Assembly Operator

Brookfield, WI • 11/2018 - 07/2019

WORK HISTORY

• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to complete routes and stay on schedule.

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• Maintained professional and friendly demeanor during routes. Transporting students to and from school, field trips, and recreational activities.

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Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

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Communicated with dispatchers and other personnel to coordinate transportation schedules.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Handled customer inquiries and suggestions courteously and professionally.

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Clarified customer issues and determined root cause of problems to resolve product or service complaints.

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Participated in team meetings and training sessions to stay informed about product updates and changes.

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Processed customer service orders promptly to increase customer satisfaction.

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Worked different stations to provide optimal coverage and meet production goals.

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Assembled components with minimal supervision, exceeding expected project milestones.

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• Operated production machinery safely to reduce workplace SKILLS

• Commercial Driving

• Passenger Transportation

• DOT Compliance

• Order Picking and Processing

• Clean Driving Record

• Valid Driver's License

• Problem-Solving

• Customer Rapport

• Flexible Schedule

• Inclement Weather Driving

• Vehicle Inspections

• CDL License

• Customer Service

• Strategic Planning

• Punctual and Reliable

• Relationship Building

Alliance Healthcare Institute

Milwaukee, WI • 11/2023

Diploma: Medical Assistant

South Division High School

Milwaukee, WI • 07/2012

High School Diploma

EDUCATION

CERTIFICATIONS

Certified Medical Assistant,

Alliance Healthcare Institute -

November 2023

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United States Postal Service, USPS - PSE Clerk

Oak Creek, WI • 11/2016 - 01/2018

Potawatomi Hotel & Casino - Blackjack Dealer

Milwaukee, WI • 08/2015 - 05/2016

accidents.

Kept work areas clean, organized, and safe to promote efficiency and team safety.

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Trained new team members by relaying information on company procedures and safety requirements.

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Used air-powered hand tools to position and secure parts into specified openings.

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Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

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• Loaded and unloaded shipping containers and vehicles.

• Sorted mail according to size, shape and destination.

• Used automated mail processing equipment to sort and collate mail.

• Moved bulk containers and large parcels with forklifts. Inspected, shuffled and delivered cards to guests in play at gaming table.

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Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

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Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

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Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

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