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Customer Service Representative

Milwaukee, WI
April 12, 2024

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Milwaukee, WI 53224

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very punctual, Willing to help others and team oriented.


Student Transportation Of America, STA - Driver

Milwaukee, WI • 03/2023 - Current

Charter Communications, Spectrum - Retention Customer Service Representative

Milwaukee, WI • 03/2022 - 03/2023

Pentair Water - Assembly Operator

Brookfield, WI • 11/2018 - 07/2019


• Followed all relevant traffic laws and safety regulations. Utilized GPS and other navigation tools to complete routes and stay on schedule.

• Maintained professional and friendly demeanor during routes. Transporting students to and from school, field trips, and recreational activities.

Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.

Communicated with dispatchers and other personnel to coordinate transportation schedules.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Handled customer inquiries and suggestions courteously and professionally.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Processed customer service orders promptly to increase customer satisfaction.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Worked different stations to provide optimal coverage and meet production goals.

Assembled components with minimal supervision, exceeding expected project milestones.

• Operated production machinery safely to reduce workplace SKILLS

• Commercial Driving

• Passenger Transportation

• DOT Compliance

• Order Picking and Processing

• Clean Driving Record

• Valid Driver's License

• Problem-Solving

• Customer Rapport

• Flexible Schedule

• Inclement Weather Driving

• Vehicle Inspections

• CDL License

• Customer Service

• Strategic Planning

• Punctual and Reliable

• Relationship Building

Alliance Healthcare Institute

Milwaukee, WI • 11/2023

Diploma: Medical Assistant

South Division High School

Milwaukee, WI • 07/2012

High School Diploma



Certified Medical Assistant,

Alliance Healthcare Institute -

November 2023

United States Postal Service, USPS - PSE Clerk

Oak Creek, WI • 11/2016 - 01/2018

Potawatomi Hotel & Casino - Blackjack Dealer

Milwaukee, WI • 08/2015 - 05/2016


Kept work areas clean, organized, and safe to promote efficiency and team safety.

Trained new team members by relaying information on company procedures and safety requirements.

Used air-powered hand tools to position and secure parts into specified openings.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

• Loaded and unloaded shipping containers and vehicles.

• Sorted mail according to size, shape and destination.

• Used automated mail processing equipment to sort and collate mail.

• Moved bulk containers and large parcels with forklifts. Inspected, shuffled and delivered cards to guests in play at gaming table.

Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.

Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

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