Tier 2 Information Assurance

LANCE E KING

865-***-**** *****.*.****@**********.*** Oak Ridge, TN

SUMMARY OF QUALIFICATIONS

Recently obtained a Bachelor’s in Cybersecurity, while simultaneously achieving multiple security specific certifications. Seeking to use this education to build upon previous IT experience in the Information Technology Security sector.

EDUCATION

Bachelor of Science in Cybersecurity and Information Assurance, Western Governors University (March 2023)

CERTIFICATIONS

CompTIA CySA+ Cybersecurity Analyst (September 2022)

CompTIA Project+ (January 2021)

(ISC)2 Systems Security Certified Associate (November 2020)

CompTIA Security+ (March 2020)

CompTIA Network+ (February 2019)

CompTIA A+ (November 2018)

CIW Site Development Associate (August 2018)

ITIL Foundation 2011 (July 2018)

WORK EXPERIENCE

10/23 – Present

United Urology Group Knoxville, TN Tier 2 and Field Support Technician

Provide remote support for doctors and medical staff via Kaseya

Support users in primarily Citrix work environment

Install document scanners to be used with RemoteScan

Create and manage accounts in Active Directory

Adjoin newly installed computers via Azure

Collaborate and reference resources in Office 365 and SharePoint

Create and migrate Exchange accounts using on-prem and cloud hybrid model

Track and manage tickets using SysAid ITSM Enterprise

Perform ongoing field support for several medical offices in the greater Knoxville area

06/17 – 06/20

Lance King Photography Oak Ridge, TN Photographer

Provided professional photography service for high school seniors, families, events, and corporate head shots.

08/15 – 06/17

CNS Oak Ridge, TN Staff Photographer

Covered a broad range of photographic assignments for the Y-12 National Security Complex, including corporate head shots, employee events, public relations venues, industrial documentation, security operations, safety concerns, and visits by various government VIPs.

Performed final editing on images, primarily using Photoshop on a Macintosh computer, prior to delivering photos to the customer.

Numbered and tracked all photo jobs in a custom database used to archive DOE photographic assets.

05/11 – 08/15

SCI Oak Ridge, TN Field Support Technician

Provided hands-on IT support for Y12 employees and subcontractors.

Performed imaging via SCCM on Dell computers.

Performed NAC remediation for non-compliant systems.

Conducted troubleshooting of operating systems, Dell computers, COTS, and in-house software.

Assisted with ongoing support for Entrust email encryption, Windows 7 upgrades, Windows 10, and other plant-wide IT initiatives.

01/08 – 09/10

ORISE/ ORAU (ORNL) Oak Ridge, TN GIS Technician

Performed validation for spatial data collected by investigators.

Created maps depicting various environmental features.

Managed multiple electronic mailing lists.

10/97 – 01/08

SAIC Oak Ridge, TN Site Support Level II

Created and administered network user, computer, and Exchange mail accounts.

Upgraded operating systems and performed hardware upgrades.

Built computers from the ground up – including motherboards, power supplies, graphics cards and and 3Com network adapters.

Imaged systems using Ghost software and network booting (PXE).

Provided comprehensive workstation support, including troubleshooting of all hardware and software problems, on Windows PCs in a networked environment.

Participated in the ongoing rollout of hardware refreshes for end users.

Installed Fujitsu scanners, HP Laserjet Printers, and assorted label printers.

Processed service desk requests via phone, ticketing system, and walk-ins – providing in-person, telephone, and email support for 300+ end-users.

Initiated and maintained internal mailing list for educating users on computer topics.

Conducted brown bag training sessions on using Outlook for senior management.

Authored standard technical procedures for helpdesk staff.

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