MARCO ANTONIO ITURBE

ad4yj3@r.postjobfree.com 678-***-**** Norcross GA, 30093

Summary

Proficient in Heating and Air Conditioning, offering 20 years of field experience focused on customer satisfaction. Strong mechanical and technical skills with good eye for detail. Versed in diagnosing and repairing issues with current systems and installing new systems. Dependable Installer, able to lift over 50 pounds and follow all directions on a flexible schedule. Eager to learn new skills and contribute to team success.

Experience

Ken Mechanical Bosch Ton, GA 10/2016 - 12/2020

Leader Technician & Installer

New construction metal work duct board design.

Managed technicians while leading and delegating job assignments.

Resolving issues to maximize productivity.

Provided key information to customers, educating on equipment, products and services.

Provided effective demonstrations of system so that customers understood how use each feature.

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

Documented all issues that occurred on each service call into job report that was submitted to metal work duct.

Global Homes Products Duluth GA, 07/2012 – 10/2016

Leader Technician & Installer

Fire Place and Mailbox Installer.

Enhanced operational performance by developing effective business strategies, system and procedures.

Identified and solved troubleshooting complex strategy problem and repairs to drive organizational goal.

The Well Born Heat and Air Doraville GA 03/2004 – 07/2012

Lead Technician & Installer Service Specialist

EPA Certified.

Installed Complete systems at new residential and business construction sites.

Troubleshoot malfunctions and diagnosed issues to get equipment back into service quickly and fully,

Delivered exceptional service to customers by answering questions and responding quickly to issues.

Submitted detailed service order tickets to my manager upon job completion.

Tested systems and performed troubleshooting to alleviate potential issues after set-up.

Reviewed daily schedule and work orders to determine supplies and material need it.

Education and Training

Sec High School Mexico 05/1994

High School diploma

Certifications

Licensed EPA