Machine Learning Customer Service

Araya Messa

Mobile: 720-***-**** Email: *****.*******@*****.***

Career Summary

Highly motivated professional with solid Data Science and Engineering knowledge, 3 years of project management, and 2 years of Customer Service. Problem solver. Excellent knowledge of computational and statistical skills, complex data structures, a variety of analytical and open-source tools; Experience with machine learning, distributed and cloud computing, Big Data computation. Proficient with both Mac and Windows OS and MS Office. I see myself as an enthusiastic, self-made, and energetic person who believes in teamwork, and has a good learning attitude with an aspiration for continuous professional growth.

Technical Skills

●Strong statistics and machine learning skills

●Database querying (MySQL, MongoDB, Microsoft Access)

●Data Visualization (GIS, Tableau, MatPlotLib, Java Processing)

●Statistical coding languages (R, Python, SAS, Excel)

●Machine Learning (Classification, clustering, Data Mining, Neural Networks (RNN, LSTM, CNN, MLP))

●Big Data (Python GraphLab, R bigmemory, Spark, Hadoop)

●Cloud Computing (AWS, Google Cloud, and Azure)

Non-Technical Skills

●Experience working collaboratively in global, multi-cultural team

●Strong attention to technical detail and accuracy

●Solid critical thinking

●Exceptional reasoning, investigative, analytical, and problem solving ability

●Excellent written and verbal communication skills

●Passion for learning and development

●Effective time management and organizational skills

Capable to work independently and as a team to meet deadlines, goals and objectives

WORK HISTORY

Associate Data Scientist with City of Arvada 6/2022-9/2023

Worked closely with data partners to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs.

Investigated and ask questions to discern obstacles to data usability and identify the appropriate analytics solution to provide answers.

Analyzed complex data from multiple systems to provide meaningful insights.

Analyzed information utilizing techniques and statistical methods to identify patterns and trends, data correlation and informational forecasting.

Proactively analyzed data to answer key questions from partners or out of self-initiated curiosity with an eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.

Participated in metadata management implementation discussions that enable how data will be used for business reporting and analytics.

Data Scientist Intern with Denver City and County Dept. of Finance 11/2020-12/2021

Conducted financial data analyses.

Produced reports.

Built creative data visualizations and preparing dashboards.

Transformed data into a narrative or data-driven story.

Assisted other tasks as needed.

US Census Enumerator with US Census Bureau 07/2020-11/2020

Conducted research on behalf of the U.S. Census Bureau.

Collected demographic, economic and housing data on behalf of the U.S. Census Bureau by canvassing assigned areas

Documented and reported results appropriately

Programming Administrator I (Intern) at Colorado DOT 01/2019-01/2020

●Constructed complex data querying, stored procedures, and functions and be a primary data source both to internal and external agents

●Participated in product and vendor evaluations. When applicable, worked closely with vendors to ensure they are meeting technical specifications, compatibility requirements, and the like.

●Worked with program staff in the department to identify key business drivers for analysis projects.

● Applied appropriate data visualization tool or statistical methods to support interpretation and understanding of data.

● Reviewed reports and dashboards to regularly produce summaries of relevant observations, findings and insights.

●Communicated with Manager on milestones of project during report or analytic development with specific details of development and expected dates of completion

Peer Assistant at Community College of Denver, Denver, Co 01/2012-05/2015

●Helped students and staff with software programs.

●Tutored students in all sorts of higher mathematics.

●Mentored 20 students in average per week in which more than 99% of the students reported positive feedback that they were helped to improve their academic performance.

Project Engineer with Ethiopia DOT, Addis Ababa, Ethiopia 08/2004-09/2008

●Analyzed cost and bill of quantities using most advanced tools that enabled the company to reduce the overall cost by 15-20%.

●Performed engineering analysis and report preparation (average 2-3 reports / week).

●Managed field inspection team and reviewed daily inspection reports.

●Led strategic partnerships with new material testing subcontractors to improve quality control of engineering data and consulting reports.

EDUCATION

Student in Doctor of Computer Science-Big Data Analytics Colorado Technical University 2020-Present

Master’s in data science Southern Methodist University 2015-2017

Thesis: Open Cycle: Forecasting Ovulation for Family Planning using Machine Learning

Master’s in Geotechnical Engineering University of Colorado Denver 2010-2012

Thesis: Geosynthetic reinforced soil performance testing using numerical methods

Bachelor's degree in Civil Engineering Jimma University 2003-2007

CERTIFICATIONS

Engineering-in-Training (EIT) 2014

CERTIFICATE OF COMPLETION

Certified Ethical Hacking (CEH) 2019

Certified Network Defender (CND) 2019

CompTIA Network+ 2019

CompTIA Security+ 2019

PUBLICATIONS

Clark, Karen; Jain, Mridul; Messa, Araya; Le, Vinh; and Larson, Eric C. (2018) "Open Cycle: Forecasting Ovulation for Family Planning," SMU Data Science Review: Vol. 1: No. 1, Article 2.

Available at: https://scholar.smu.edu/datasciencereview/vol1/iss1/2

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