Alejandra Gaulden

Visalia, CA *****

ad4yal@r.postjobfree.com

+1-559-***-****

Authorized to work in the US for any employer

Work Experience

Store Manager

Goodwill Industries - Visalia, CA

August 2022 to Present

• Managed a group of associates

• Opened and closed store

• Provided customer service to all customer in a timely manner

• Trained new employees on store processes and procedures

• Managed daily reports of transactions

• Enforced company policies and procedures

• Maintain the workflow in the warehouse.

• Managed tak time to ensure we are meeting production goals.

• Maintained budget goals.

Store Manager/General Manager

Pepboys - Visalia, CA

February 2008 to June 2020

Overall store retail/commercial management supervision and policy implementation. Financial management-manage, analyze, and reconcile monthly P&L statements. Employee staffing, training, and development.

Customer service leadership.

Inventory management.

Delegate and ensure store merchandising tasks are completed in a timely manner. Assist with management of the commercial department to ensure commercial accounts are serviced and deliveries are made as promised.

Operate cash register and follow cash handling duties. Review opening and closing procedures.

Follow accident procedures.

Address customer concerns and resolve there issues. Strive to continually improve the sales.

Maintained financials with a 10% increase over previous years goal. Store Manager

Kragens auto parts - Visalia, CA

January 1999 to February 2008

Responsible for leadership and operational performance of the business. Provide clear work direction and coaching to tram members. Assist customers with product information selection and purchases. Manage pricing and weekly audits.

Provide feedback to store leadership regarding performance. Hiring the proper candidates with experience.

Opening and closing store.

Provide leadership and direction to associates and ensure customer service standards. Meet sales goal and budgets.

Drive the customer experience.

Resolve customer issues and concerns.

Education

High school diploma in Law

Redwood High School - Visalia, CA

May 1994 to May 1998

Skills

• Inventory (10+ years)

• Scheduling (10+ years)

• Team Building

• Merchandising

• Planograms

• Profit & Loss

• Store Management Experience

• Operations Management

• Customer Service

• Cash Handling

• Merchandising

• Leadership

• Computer skills

• Payroll

• Recruiting

• Cash handling

• Retail sales

• Profit & loss

• Organizational skills

• Typing

• Communication skills

• Time management

• Warehouse management

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