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Customer Service Continuous Improvement

Location:
Brentwood, CA
Salary:
19
Posted:
April 13, 2024

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Resume:

Lonnie G Wafer

**** ****** ***,

Antioch, Ca ****9

510-***-****

ad4y9x@r.postjobfree.com

Skills

Attention to Detail Self Motivation

Time management ability. Program Evaluation

Problem-solving aptitude. Multitasking Abilities

Organizational Skills

Experience

CABLE AND ALARM TECHNICIAN 01/2023 to 03/2024

TAK Communications Concord California

• Tested and repaired faulty systems and explained to customers proper ways to use system features.

• Conducted comprehensive site evaluations to identify potential security vulnerabilities, recommending optimal alarm placement for maximum coverage.

• Provided exceptional customer service, addressing concerns promptly and oering tailored solutions to clients" unique situations.

• Demonstrated commitment to continuous improvement, regularly seeking feedback from supervisors and peers to further develop skills in the field. DASHER 12/2019 to 01/2023

DoorDash Brentwood California

• Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Verified orders prior to completing deliveries to avoid customer complaints.

• Drove continuously during shifts, met deadlines, and achieved high customer satisfaction ratings.

Met promised delivery times consistently by using GPS software to spot and avoid trac delays.

• Kept delivery vehide clean and neat to maintain the company's professional reputation. CONTRACTOR 07/2016 to 12/2019

Lugg San Francisco California

2

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.

Consulted with customers to assess needs and propose optimal solutions. Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.

Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.

● EOYDC, Oakland Ca,— GED

● September 2009- February 2010

● Certificate

● BSIS — Alarm certification June 2024

● Ace551623



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