Quality Assurance Service Representative

Kundan Koirala

Pleasant Hill, CA ***** ***************@*****.*** +1-469-***-****

Work Experience

Quality Assurance Analyst

PricewaterhouseCoopers (PwC) - Remote

June 2021 to June 2022

Responsibilities:

1.Responsible for Smoke Testing, Regression Testing, System Testing, Integration Testing, End to End Testing in different environments.

2.Determined test requirements, Develop and review scripts for positive and negative test scenarios.

3.Developed test plans, create, and execute testcases, identified defects and bugs in Jira and Confluence

4.Managed Automation testing for Web Applications using Jenkins.

5.Managed development of specifications to develop project estimates, create and execute detailed test plans, determined test scenarios, and verify bug fixes through Jira, Postman, DataDog and Grafana.

6.Tested various API collection for Automation through the using Postman, Swagger

Self Employed Contractor

Uber - San Francisco, CA

January 2016 to February 2020

Night Auditor/Guest Service Representative (GSR)

G6 Hospitality - Sunnyvale, CA January 2015 to September 2015

Description:

G6 Hospitality is a major chain of budget motels, and the management company for Motel 6. Specializing in affordable accommodation options, Motel 6 provides 3 different types of room choices as their main product.

Responsibilities:

•Preparing daily Night-Audit report and Customer Flow report for manager's approval

•Oversaw daily activities such as guest check-in, guest check-out, price estimation and amenity information for potential guests.

•Record and process guest requests and complaints.

•Supervise housekeeping staff for proper sanitations and cleanliness by proper execution of guidelines provided by management and city compliance charter.

•Training new employees, analyzing their capabilities, and allocating them duties according to their qualifications and capacity.

•Performing daily bank deposit, cash drop deposits, and maintain the cash register and update the payment processing gadget.

•Assign proper bi-weekly work schedule for front desk employees, housekeeping staff, and maintenance crew.

•Making necessary arrangements regarding transportation services such as shuttle service, Uber, taxicab for guest pickup and drop off • Oversaw all official operations during absence of manager including vacations and sick leaves.

On-Duty Operational Manager

SYB LLC - Dallas, TX April 2014 to December 2014

Description:

SYB LLC is a Dallas based convenience store chain specializing in sales of different electronic gadgets, accessories, food, and beverages. Similarly, the enterprise is a hub for domestic and international money transfer services such as Western Union, Orlandi Valuta and MoneyGram. The enterprise also has services related to cashing payroll checks, different IRS issued checks and payday loans and personal loans as well.

Responsibilities:

•Process transactions related to sales of new orders, client requests and facilitated return and exchange of products and services.

•Training new employees in handling order processing, scheduling, and receiving new deliveries, and customer interaction.

•Reviewing purchase orders, supervising stocking of delivered goods and proper restocking.

•Help improve customer experience by answering product and services related questions, and suggesting a completed solution such as product accessories, and service warranties.

•Oversaw day-to-day inventory management, prepared shipping invoices and updated billing procedures• Served as the head cashier thus maintaining all cash registers and managing the inflow and outflow of cash.

•Served as the primary research aid by introducing promotional offers, sale, and discount coupons.

•Preparation of daily X reports, weekly Y reports, and monthly Z reports for yearly Audit

•Provides necessary resources for quarterly inventory calculation and recording inventory damage and loss.

•Process money transfer services in accordance with the IRS rules and regulations, also process requests related to payday loans, personal loans etc.

Education

Associates in Arts in Accounting

Collin County Community College District - Plano, TX May 2014

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