john Lee

Vallejo, CA *****

ad4y4o@r.postjobfree.com

+1-707-***-****

Job Experience Summaries:

1. Pet Shop Specialist:

• Experienced passion of handling animals of all species, would encourage customers to interact with animals, making customer and animal both comfortable together.

• Proactively resolved concerns, earning a reputation for being level headed during rush hours and great customer service

• Maintained a clean, organized store, ensuring comfort for customers and animals.

• Provided expert pet care advice, allowing best care & assure grand responsible pet ownership.

• Trained and mentored new employees, contributing to a cohesive team. Applebee's To Go/Host:

• Consistent order accuracy, routine check ins with customers with their satisfaction of meals.

• Serving food to customers assuring their comfort and accommodated customers well. With proficiency in POS systems.

• Excelled in hosting, creating a welcoming cleansed environment, bus & pre-bussed tables for efficient workflow, managed the door and seating rotations without any issues.

• Highly adaptable, maintaining high service levels during rush hours Social Media Manager

• Successfully managed content for a popular Instagram account with 10k followers, ensuring consistent growth.

• Utilized data strategies and analytics for optimized content performance.

• Engaged with the community, responding promptly to comments and messages.

• Monitored social media trends and competitor activities, staying ahead in the ever-evolving digital landscape.

Authorized to work in the US for any employer

Work Experience

Applebee's server/host

Applebee's - Vallejo, CA

August 2023 to Present

Detail-oriented, professional with excellent communication and multitasking skills. experienced with orders and hosting at Applebee’s

• Order Accuracy: Exceptional attention to detail in accurately taking and processing orders, minimizing errors and assuring customer satisfaction.

• Customer Engagement: Ability to connect with customers, ensuring a positive dining experience. Skilled in reading and adapting to individual preferences and needs, creating a personalized and memorable visit

• Excelled in hosting duties: creating a welcoming environment for guests, managed rush hours proficiently without trouble, and managing seating arrangements.

• POS System Proficiency: Familiarity with point-of-sale systems for order entry and payment processing. Swiftly adapt to new technologies, ensuring accurate and efficient transactions.

• Adaptability: Able to adapt to varying customer needs and preferences. Flexible in handling diverse situations, from rush hours to accommodating special requests, while maintaining a high level of service. Content Creator

self-employed - Vallejo, CA

September 2019 to February 2023

Successfully managed and curated content for an Instagram account with 10k followers, resulting in consistent growth and increased engagement.

• Utilized analytics and insights to optimize content strategy, identify trending topics, and target the audience effectively.

• Developed and executed creative campaigns, giveaways, and collaborations to foster brand loyalty and attract new followers. Responded promptly to comments, messages, and inquiries, fostering a strong and engaged community.

• Monitored social media trends and competitor activities to stay ahead of the curve.

• Leveraged various media formats, including images, videos, and stories, to tell captivating brand stories and connect with the audience.

Skills:

• Social media management: Proficient in managing various social media platforms, especially Instagram, to drive engagement and growth.

• Content creation: Skilled in creating captivating visual and written content to resonate with the target audience.

• Analytics and insights: Experienced in using social media analytics tools to analyze performance metrics and make data-driven decisions.

• Community engagement: Adept at building and nurturing online communities through active engagement and fostering a positive brand reputation. pet shop

pet shoppe - Vallejo, CA

2017 to 2019

Dedicated and experienced Pet Shop Specialist with a passion for animals. Possess in-depth knowledge of various pets, including snakes, spiders, cats, frogs, and rodents. Proficient in providing expert guidance to customers on animal care and related products.

• Assisted customers in selecting appropriate pet supplies, animal housing, food, and accessories, resulting in increased customer satisfaction and repeat business.

• Provided expert advice on pet care, ensuring the well-being and health of pets and fostering responsible pet ownership among customers.

• Demonstrated exceptional knowledge and proficiency in handling and caring for a diverse range of animals. Managed the register efficiently, handling transactions accurately and professionally.

• Maintained a clean and organized store environment, making a welcoming and comfortable experience for customers and animals alike.

• Trained and mentored new employees on animal care, product knowledge, and customer service. Proactively resolved customer concerns and issues, earning a reputation for excellent conflict resolution skills and exceptional customer service.

Education

Junior College in English

Solano Community College - Fairfield, CA

August 2023 to Present

Skills

• Content strategy (4 years)

• Content development (4 years)

• Content creation (4 years)

• Proofreading (3 years)

• Video Production (3 years)

• Digital Marketing

• Blogging (3 years)

• Video Editing (3 years)

• Social Media Management (4 years)

• Content Management (4 years)

• Google Analytics (4 years)

• Social media strategy (2 years)

• Social media management (2 years)

• Social media marketing (1 year)

• Content Marketing (2 years)

• Animal care (2 years)

• Inventory management (4 years)

• Animal care (2 years)

• Data entry (3 years)

• Serving (1 year)

• Order entry (1 year)

• Food handling (2 years)

• Food service (2 years)

• Communication skills

• Restaurant experience

• POS

• Customer service

• Sales

• Cash register

Certifications and Licenses

Food Handler

RBS

November 2023 to November 2026

Food Handler Certification

Contact this candidate