Restaurant To/Go Server
Resume:
john Lee
Vallejo, CA *****
***********@*****.***
Job Experience Summaries:
1. Pet Shop Specialist:
• Experienced passion of handling animals of all species, would encourage customers to interact with animals, making customer and animal both comfortable together.
• Proactively resolved concerns, earning a reputation for being level headed during rush hours and great customer service
• Maintained a clean, organized store, ensuring comfort for customers and animals.
• Provided expert pet care advice, allowing best care & assure grand responsible pet ownership.
• Trained and mentored new employees, contributing to a cohesive team. Applebee's To Go/Host:
• Consistent order accuracy, routine check ins with customers with their satisfaction of meals.
• Serving food to customers assuring their comfort and accommodated customers well. With proficiency in POS systems.
• Excelled in hosting, creating a welcoming cleansed environment, bus & pre-bussed tables for efficient workflow, managed the door and seating rotations without any issues.
• Highly adaptable, maintaining high service levels during rush hours Social Media Manager
• Successfully managed content for a popular Instagram account with 10k followers, ensuring consistent growth.
• Utilized data strategies and analytics for optimized content performance.
• Engaged with the community, responding promptly to comments and messages.
• Monitored social media trends and competitor activities, staying ahead in the ever-evolving digital landscape.
Authorized to work in the US for any employer
Work Experience
Applebee's server/host
Applebee's - Vallejo, CA
August 2023 to Present
Detail-oriented, professional with excellent communication and multitasking skills. experienced with orders and hosting at Applebee’s
• Order Accuracy: Exceptional attention to detail in accurately taking and processing orders, minimizing errors and assuring customer satisfaction.
• Customer Engagement: Ability to connect with customers, ensuring a positive dining experience. Skilled in reading and adapting to individual preferences and needs, creating a personalized and memorable visit
• Excelled in hosting duties: creating a welcoming environment for guests, managed rush hours proficiently without trouble, and managing seating arrangements.
• POS System Proficiency: Familiarity with point-of-sale systems for order entry and payment processing. Swiftly adapt to new technologies, ensuring accurate and efficient transactions.
• Adaptability: Able to adapt to varying customer needs and preferences. Flexible in handling diverse situations, from rush hours to accommodating special requests, while maintaining a high level of service. Content Creator
self-employed - Vallejo, CA
September 2019 to February 2023
Successfully managed and curated content for an Instagram account with 10k followers, resulting in consistent growth and increased engagement.
• Utilized analytics and insights to optimize content strategy, identify trending topics, and target the audience effectively.
• Developed and executed creative campaigns, giveaways, and collaborations to foster brand loyalty and attract new followers. Responded promptly to comments, messages, and inquiries, fostering a strong and engaged community.
• Monitored social media trends and competitor activities to stay ahead of the curve.
• Leveraged various media formats, including images, videos, and stories, to tell captivating brand stories and connect with the audience.
Skills:
• Social media management: Proficient in managing various social media platforms, especially Instagram, to drive engagement and growth.
• Content creation: Skilled in creating captivating visual and written content to resonate with the target audience.
• Analytics and insights: Experienced in using social media analytics tools to analyze performance metrics and make data-driven decisions.
• Community engagement: Adept at building and nurturing online communities through active engagement and fostering a positive brand reputation. pet shop
pet shoppe - Vallejo, CA
2017 to 2019
Dedicated and experienced Pet Shop Specialist with a passion for animals. Possess in-depth knowledge of various pets, including snakes, spiders, cats, frogs, and rodents. Proficient in providing expert guidance to customers on animal care and related products.
• Assisted customers in selecting appropriate pet supplies, animal housing, food, and accessories, resulting in increased customer satisfaction and repeat business.
• Provided expert advice on pet care, ensuring the well-being and health of pets and fostering responsible pet ownership among customers.
• Demonstrated exceptional knowledge and proficiency in handling and caring for a diverse range of animals. Managed the register efficiently, handling transactions accurately and professionally.
• Maintained a clean and organized store environment, making a welcoming and comfortable experience for customers and animals alike.
• Trained and mentored new employees on animal care, product knowledge, and customer service. Proactively resolved customer concerns and issues, earning a reputation for excellent conflict resolution skills and exceptional customer service.
Education
Junior College in English
Solano Community College - Fairfield, CA
August 2023 to Present
Skills
• Content strategy (4 years)
• Content development (4 years)
• Content creation (4 years)
• Proofreading (3 years)
• Video Production (3 years)
• Digital Marketing
• Blogging (3 years)
• Video Editing (3 years)
• Social Media Management (4 years)
• Content Management (4 years)
• Google Analytics (4 years)
• Social media strategy (2 years)
• Social media management (2 years)
• Social media marketing (1 year)
• Content Marketing (2 years)
• Animal care (2 years)
• Inventory management (4 years)
• Animal care (2 years)
• Data entry (3 years)
• Serving (1 year)
• Order entry (1 year)
• Food handling (2 years)
• Food service (2 years)
• Communication skills
• Restaurant experience
• POS
• Customer service
• Sales
• Cash register
Certifications and Licenses
Food Handler
RBS
November 2023 to November 2026
Food Handler Certification
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