Customer Service Front Desk
Resume:
Hello
Abigail G. Kersey
*********@*****.***
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules.
Ambitious, and highly equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth and potential!
Experience
May 2021 - PRESENT
Sonnys BBQ - Team member/hostess
● Issued receipts, refunds, credits or change due to customers.
● Answered customer inquiries regarding store policies and procedures.
● Balanced daily transactions on a computerized point-of-sale system.
● Assisted customers over the phone regarding store operations, product information and order placement.
● Provided excellent customer service while promoting loyalty programs to increase sales potential.
● Delivered high level of customer service to patrons using active listening and engagement skills.
● Helped customers find specific products, answered questions and offered product advice.
● Greeted customers and provided exceptional customer service.
● Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
● Scheduled appointments for clients, customers, and other visitors.
● Ensured that all necessary forms were completed accurately prior to submitting them for processing.
● Answered and directed incoming calls using multi-line telephone system. 2
● Served visitors by greeting, welcoming and directing to appropriate personnel. Skills
● Payment Processing
● Customer Service
● Returns Processing
● Drawer Balancing
● Customer Assistance
● Complex Problem-Solving
● Customer Relations
● Conflict Resolution
● Guest Inquiries
● Issue Resolution
● Scheduling
● Multitasking and Prioritization
● Positive and Professional
● Organization Skills
● Sorting and Labeling
● Telephone Etiquette
● Staff Management
Education
High School Class of 2023 - Homeschooled
● 2023 - Honor Roll
● 4.0 GPA
● National High School Honors Society
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