Desk Agent Customer Service
Resume:
Keisha M. Pilkenton
*****************@*****.***
Abilities Over 10 years customer service experience
Exceptional written and oral communication skills Proficient in Microsoft Word, Excel and Powerpoint Excellent organizational and multitasking skills.
Typing speed: 45 wpm
Experience in operating multi-line phone systems and 10 key
Employment History:
Baymont Inn and Suites by Wyndham -Front desk Agent
07/22-09/22
Answer the phones, set up reservations, respond to questions about hotel policies and services, and deal with special requests or complaints.
Days Inn By Wyndham Front Desk Agent
10/20-07/22
Responsibilities:
Responsible for greeting and welcoming guests, receiving and sending all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities.
SourcePoint
Mortgage Processing
2019 - 2021
Responsibilities:
Perform general evaluation of an application (financial documents, mortgage type etc.)
Gathering all important data from client. Verify information and references by contacting the right sources
Correct mistakes and investigate inconsistencies
Submit completed loan files for appraisal
Act as point of contact between loan officers, underwriters and clients
Conduct a final review of the file before closing.
Verifies, compiles, and types application information for mortgage loans: Reviews residential loan application file to verify that application data is complete and meets establishment standards, including type and amount of mortgage, borrower assets, liabilities, and length of employment.
Staples
Print and Marketing Associate
2019-2020
Responsibilities:
Working in the copy center where I print and scan documents for clients. Downloading files from email, running test copies, maintaining and operating machines, replacing toner, troubleshooting jams, and optimizing material usage.
Lake Wales Medical Center
Registration Clerk
11/2011-02/2012
Input patient information into hospital system. Insurance verification and Financial aid assistance.
Percepta
Customer Service Representative 07/2010-02/2011
Handling inbound and outbound phone lines for Ford Motor Comp.
customer relationship center Data entry and verification Assist with warranty
questions Documenting customer vehicle concerns Call transfers
Scheduling appointments
NCO Financial
Collections
10/2008-02/2010
Responsibilities:
Arranged for debt
repayment or establish repayment schedules, based on customers' financial
situations. Located and notified customers of delinquent accounts by mail,
telephone, or personal visits to solicit payment. Advised customers of
necessary actions and strategies for debt repayment. Persuaded customers to
pay amounts due on credit accounts, damage claims, or non-payable checks,
or to return merchandise. Conferred with customers by telephone or in person
to determine reasons for overdue payments and to review the terms of sales,
service, or credit contracts.
Health First Inc
Registration
11/2007-07/2008
Data Entry Verified insurance information obtained on all patient files Ensured all patient accounts were ready for billing within 48 hours of discharge to concur with the
billing audit days. Assisted and participated in attaining the Patient
Business Services goal for Accounts Receivable, Cash and Bad Debt
by collecting the assigned amount per department.
Demonstrated ability
to relate well to all customers. Handled multiple phone lines Obtained
accurate information from patient/family in a pleasant, efficient manner
and input into the computer system.
Signius Communications Melbourne, Fl
Switchboard Operator
09/2003-07/2008
Responsibilities:
Operated communication systems, such as telephone, switchboard, intercom,
two-way radio, or public address. Answered incoming calls, greeted callers,
provided information, transferred calls and/or took messages as necessary.
Routed emergency calls appropriately. Paged individuals to inform them of
telephone calls, using paging and interoffice communication equipment.
Relayed and routed written and verbal messages. Placed telephone calls or
arranged conference calls as instructed Performed clerical duties, such as
typing, proofreading, accepting orders, scheduling appointments, and sorting
mail. Kept records of calls placed and charges incurred.
Education:
Completion 05/2004 Issuing Institution Bayside High
School Qualification Course of Study High School Diploma High
School
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