Lauren Counts

Customer service

San Marcos, TX

ad4y2m@r.postjobfree.com

+1-325-***-****

Authorized to work in the US for any employer

Work Experience

IRE

LQ Digital - Shelton, CT

June 2021 to Present

Remotely make and take customer phone calls, successfully use scripts to guide conversations, and record information on the consumer conversation using LQ systems. Work from home in Texas. Collections Agent

CMI Management Services - Coppell, TX

December 2019 to April 2020

Laid off due to Covid-19

Utilized bridge and latitude software to collect on overdue accounts. Used livevox for inbound and outbound calls.

Gate agent

Envoy Air - Irving, TX

September 2019 to December 2019

Operated Quik and gate reader software. Performed searches on planes. Boarded passengers onto plane. Rebooked passengers.

Bus monitor

BISD - Haltom City, TX

August 2018 to November 2018

Assisted special needs kids on and off the bus. Maintained cleanliness of bus. Assisted substitute drivers on route.

Team Member/Cashier

Whataburger - North Richland Hills, TX

October 2017 to June 2018

Cashier for front of house and drive thru. Cleaned the restaurant. Food prep. Gator. Cashier

Jasons Express - North Richland Hills, TX

October 2015 to November 2016

Responsibilities

Customer service. Money handling. Assisting in cleaning restaurant. Maintain supplies needed on the floor. Cashier for front of house and drive through window. Caregiver/Companion

Visiting Angels - Southlake, TX

June 2015 to August 2015

Responsibilities

Care for the elderly in their homes. Meal preparation, bathing, light housekeeping, medication reminders and transportation.

Billing

Baylor Scott & White Health - Temple, TX

November 2014 to January 2015

Responsibilities

Utilized EPIC software to enter patient information for billing. Corrected billing issues. Sent patient correct billing information.

Caregiver for Elderly

Comfort Keepers - Euless, TX

April 2012 to October 2013

Responsibilities

Care for the elderly in their homes. Meal preparation, bathing, light housekeeping, medication reminders and transportation. Assisted in the office. Scheduled caregivers to clients. Filed client information. Assigned to on call phone. Assisted with potential client assessments and updated current client assessments.

Level 1 help desk

crestside facilities - Fort Worth, TX

2009 to 2010

Responsibilities

Utilized Service Center 6 ticketing system to enter client issues and triage level of issue. Expedite through proper channels depending on level of severity. Reset passwords for mainframe, portal and FICC accounts.

Level 1 help desk

Radiant Systems Inc - Fort Worth, TX

2008 to 2009

Responsibilities

Answered multi-line phones. Entered ticket information into company ticketing system. Assigned tickets to level 2 and level 3 technicians. Troubleshoot issues over the phone. Knowledge of logmein, command center, PC anywhere and cross loop. Remotely connected to customer computer system to troubleshoot software issues.

Education

High school or equivalent in EKG tech and NCT tech Remington college fort worth - Fort Worth, TX

April 2012 to May 2012

Medical assistant

Remington - Fort Worth, TX

2000 to 2001

High school diploma

Richard King High School - Corpus Christi, TX

September 1991 to May 1995

Skills

• Help Desk

• Triage

• Epic

• Remote Access Software

• Multi-line Phone Systems

• Multi-line Phone Systems

• Senior Care

• Caregiving

• Assisted Living

• Medication Administration

• Microsoft Windows

• Vital Signs

• EMR Systems

• Patient Care

• Experience Administering Injections

• Cash register

• Customer service

• Cash handling

• Microsoft Excel

• Microsoft Office

Certifications and Licenses

driver's license

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