Call Center Representative
Resume:
LONDON BROWN
SKILLS
• Department Oversight
• Management Training
• Complex Problem-Solving
• Good Listening Skills
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. WORK HISTORY
September 2023 - Current
Outbound Call Center Representative A, Houston, Tx January 2020 - Current
Merchant Management
February 2012 - March 2012
Call Center Representative Comcast, Dunwoody, GA
Increased customer satisfaction by providing timely and accurate information on products and services.
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Enhanced company reputation by addressing customer concerns and resolving issues promptly.
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Boosted sales through effective cross-selling of additional products and services.
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Maintained strong relationships with customers, leading to increased repeat business.
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Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
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• Resolved issues efficiently and enhanced customer satisfaction ratings. Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
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Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
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Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
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Streamlined call flow processes for more efficient response times and increased productivity.
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Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
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Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
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Managed high call volumes while providing exceptional customer support and maintaining professional composure.
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EDUCATION
A.A liberal arts
CONTACT
Houston, TX 77273
*************@*****.***
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