JOY ATAGAMEN

346-***-**** / Houston, TX / ad4xzu@r.postjobfree.com / https://www.linkedin.com/in/atagamenja

No sponsorship required, eligible and authorized to work in the US

SUMMARY

Data Analyst MBA student with proven data skills in descriptive, predictive, prescriptive analysis and reporting. Basic Knowledge in Excel, Python, and various analytics tools. Trained to develop data-driven solutions to improve business operations and decision making.

SKILLS

Excel Good team player

SQL System Troubleshooting

Business Analytics Python

WORK EXPERIENCE

Data Analyst January 2023– Present

Living Faith Church Worldwide, Houston, TX

My journey in data analysis began at LFC Worldwide, where I harnessed the power of Excel, Python, and SAP reports to transform raw data into actionable insights. By creating meaningful data visualizations, I empowered the church leadership to make informed, data-driven decisions. One of my proudest achievements was developing data-driven empowerment campaigns that significantly increased member engagement by 15%.

IT Support Analyst January 2023 – Present

Houston Christian University, Houston, TX

Transitioning to Houston Christian University, I took on the role of IT Support Analyst. Here, I identified opportunities to enhance efficiency, proposing a software switch that reduced processing times by 35%. Managing a $20k budget, I upgraded hardware and software systems, ensuring smooth academic operations. My commitment to providing exceptional technical support to faculty, staff, and students has been key to sustaining 100% operational efficiency.

Volunteer, Disaster Responder June 2022-Present

The American Red cross, Houston, TX

Outside of my professional roles, I volunteer as a Disaster Responder with The American Red Cross. This experience has allowed me to contribute meaningfully to disaster response efforts, supporting communities in times of need.

CEO, MD July 2015 - December 2018

Crème Décor, Lagos, Nigeria

Before my corporate roles, I founded Crème Décor, a venture focused on event management. Managing a team of event hostesses, I ensured exceptional service delivery, leading to a 47% revenue growth through cost-efficient vendor contracts. Collaborating closely with dispatch riders, we achieved timely delivery of gifts, resulting in an 18% increase in clientele.

Administrative/Customer Experience February 2006 – August 2015

Zenith Bank Plc, Lagos, Nigeria

My career began at Zenith Bank Plc, where I honed my administrative and customer service skills. I trained customers on new bank products, reducing processing times by 20%. Additionally, I streamlined procurement processes, optimizing resources and improving customer service, which contributed to a profit increase from 25% to 37%. Through strategic cost management, I reduced administrative expenditure by 8%.

EDUCATION & CERTIFICATIONS

MBA, Data Analytics Track May 2024

Houston Christian University, Houston, TX

Post Graduate Diploma, Community Relations December 2012

Pan-Atlantic University, Lagos, Nigeria

Bachelor of Art, French May 2005

University of Jos, Plateau, Nigeria