Software Development Quality Assurance

Rama L. Vandana Garimella *******.*********@*****.***

West Des Moines, IA Phone: 248-***-****

Professional Summary:

Software Professional with 10+ years of diverse experience in Information Technology with emphasis on Software Development and Quality Assurance, Software testing on Client/Server and Web-based applications.

Experience in full Software Development Life Cycle (SDLC) and associated Methodologies

Got trained on Eclipse, IntelliJ and GITHUB.

Learned and worked on IntelliJ and Visual Studio for coding on small stories/enhancements

Prepared Knowledge sharing Documentations to be used by project teams on various modules like Payment Monitoring Tool, Jira tasks add-in, Loan conditioning scenarios, etc.

Actively participated in Agile Methodologies for the past three years – Big Room Plannings, Sprint Plannings, Retrospectives and Scrum Stand-up’s etc.

Lead Retrospective and Sprint Plannings when needed and received appreciation for the effort

Actively involved in deployment/push the code to other environments

Extensive experience in reviewing and analyzing FSD (Functional Specification Document) and System Requirement Document, Updating Design Documentation and Procedures

Worked on STM (Speed to Market) releases for a period of 2 years with stringent timelines

Strong ability to work closely with functional and technical team members, end users and act as a liaison in end user testing, training and deployment of multiple projects.

Received Partnership Recognitions and Awards from Leadership team for being Subject Matter Expert/Single Point of Contact (SME/SPOC) in Des Moines location for some of the biggest releases

Received pins/awards for Teamwork and leadership activities for guiding the team during various phases of the Project Life Cycle

Learned the systems and tools in a very short span of time and provided Training to new team members and stakeholders in numerous occasions

CORE COMPETENCIES:

Agile Methodology Customer Needs Management Customer Service Satisfaction Quality Assurance Troubleshooting Operation Support Operational Workflow Optimization General Administrative Support Documentation & Recordkeeping On-Boarding, Coaching & Mentoring Problem-solving

TECHNICAL SKILLS:

Tools

JIRA, Enterprise JIRA, WIM JIRA, ServiceNow, Confluence, GITHUB, Oracle SQL Developer, SQL Server Management Studio, Eclipse, IntelliJ, Visual Studio, Postman, ALM/Quality Center 11.0/10.0/9.0/8.2

Bug Tracking Tool

PAC2000, ALM, JIRA, Team Foundation server 2008

Operating Systems

Microsoft Windows 7/XP/NT/10

Languages

Java, Visual Basic, SQL, PL\SQL

Scripting Languages

Java Script, VB Script, HTML, XML

Database

Oracle, MS SQL Server, DB2, MS Access

Others

MS-Word, MS Excel, MS-PowerPoint, Visio, Web Services

Professional Experience:

Wells Fargo Home mortgage

Technology Lead Business System Analyst Nov ’21 till date

West Des Moines, IA

Project: Production support for various applications like - ERLMF – Settlement Area, HPA, LMWO, WOC, AWOC etc.

Description of the project

Early Resolution and Loss Mitigation Fulfillment (ERLMF) is a workflow system designed to automate and manage the Home Preservation process. Worked on similar applications like HPA, LMWO, WOC, AWOC and WOE.

Responsibilities:

●Actively participated in taking up the production issues, following up and making sure they are resolved

●Lead calls to get quick resolutions for the production issues

●Worked on creating defects in JIRA for the agile teams to work on resolution

●Worked closely with functional and technical team members, end users and acted as a liaison in end user testing and deployment of multiple projects.

●Worked closely with Business support, Developers, agile teams (EIT) and Rules team to discuss and understand the Functional/Non-Functional requirements.

●Worked and supported Change Management Tool.

●Provided pre-and post-implementation support such as planning, testing, and implementation of post validation for the settlement group, while also supporting Home Preservation Change Control processes concomitantly.

●Facilitated the relationship between business and management to discuss upcoming changed and production issues and liaise with Business Analysts to relay changes in controls, production issues, or other changes from Legal and RECOR.

●Administrated multi fold LSI functions such as pre-qualification, trial, final modification, template/packaging changes, and ad hoc requests on products with particular focus on all final modification updates and extract changes.

●Sustained all relationships with stakeholders and business partners and appropriately inform them on all product modifications.

●Represented company and collaborate with multiple committees on letter creation, modifications, and all writing functions.

●Presided over business requirement and functional requirement document approvals, identified potential risk factors to business proceedings, and assist the bankruptcy team in settlement processes and final modification changes.

Environment: Enterprise JIRA, WIM Jira, ServiceNow, HPC Procedures, ALM, WOE, MSP/LPS, Lot Loan Database - TDRS, LMWO, BCS Remove, Mod Received, Workout Complete, Wells Owned Propriety Tool, Home Preservation Application- HPA, Final Mod Tool, ERLMP, HP Online, SharePoint Site, .net applications, AIRL, Adobe Productivity Suite, Microsoft Office Productivity Suite (MS PowerPoint, MS Excel, MS Word)

Wells Fargo Home mortgage June ’15 to Nov’21

West Des Moines, IA

Senior Systems QA Analyst

Project: Early Resolution and Loss Mitigation Fulfillment - ERLMF

Description of the project

Early Resolution and Loss Mitigation Fulfillment (ERLMF) is a workflow system designed to automate and manage the Home Preservation process.

Responsibilities:

●Learnt new tools - Eclipse, IntelliJ and GITHUB.

●Worked in Pre-Decision area for almost one and half years and currently working in Settlement area as part of Agile program

●Participated in code deployment to other environments

●Actively learning and working on IntelliJ and Visual Studio for coding on small enhancements

●Worked on STM (Speed To Market) releases for a period of 2 years with stringent timelines

●Strong ability to work closely with functional and technical team members, end users and act as a liaison in end user testing, training and deployment of multiple projects.

●Worked closely with Business Analysts, Developers and Rules team to discuss and understand the Functional/Non-Functional requirements.

●Understood the application in entirety and provided Training to new hires on overall application.

●Created supporting documentation on testing approaches – to be used by all testers.

●Worked on Regression testing/System testing for big projects and Quarterly releases.

●Reviewed and analyzed new user requirements and change requests.

●Helped and provided data for Downstream testing

●Generated the detailed reports of the Bugs, Pass-Fail report and assigned defects using Quality Center (ALM).

●Participated in the team meetings to discuss the issues arising during various stages of testing.

●Coordinated with developers in tracking the defects until they are fixed and the code is moved to test region.

Environment: JIRA, ALM, Eclipse, IntelliJ, Visual Studio, SQL Server Management Studio, Postman, PAC2000, Oracle SQL Developer, XML, ERLMF UI

Systems QA Analyst

Wells Fargo Home mortgage Oct ’12 to May ‘15

West Des Moines, IA

Project: HP Decisioning Strategy - SLoaD

Description of the project

Wells Fargo & Company is an American multinational banking and financial services holding company with operations around the world. Wells Fargo is the fourth largest bank in the U.S. by assets and the largest bank by market capitalization. Wells Fargo is the second largest bank in deposits, home mortgage servicing, and debit cards.

HP Decisioning Strategy refers to the overall program of creating the new decisioning application and SLoaD refers to the application name.

The SLoaD online decisioning application is a web-based tool that determines if a borrower’s loan qualifies for policy-specific workout options. It loads the loan information, displays the most appropriate loan modification workouts, and displays a cap sheet with results.

Responsibilities:

●Worked closely with Business Analysts, Developers and Rules team to discuss and understand the Functional/Non-Functional requirements.

●Understood the application in entirety and provided Training to new hires on overall application.

●Created supporting documentation on testing approaches – to be used by all testers.

●Support and guide other testers in the team in understanding requirements and testing complex test cases, querying database using XML and SQL.

●Assisted Test Lead for High Level Test Plans which include User Profiles, Configurations, Environments, Risks, Test Scenarios and Schedules.

●Explained Test scripts for Automation team

●Worked on Regression testing/System testing for big projects and Quarterly releases.

●Reviewed and analyzed new user requirements and change requests.

●Helped and provided data for Downstream testing

●Worked with development, users and support groups to understand the application architecture, use and content.

●Executed Test Cases using Manual Testing Techniques. Performed functional and regression testing on new builds of the application.

●Performed UI testing, Functional testing, BRRD Testing, Regression testing, System Integration testing and XML/Database testing.

●Generated the detailed reports of the Bugs, Pass-Fail report and assigned defects using Quality Center (ALM).

●Participated in the team meetings to discuss the issues arising during various stages of testing.

●Developed detailed Test cases and Test scripts,

●Coordinated with developers in tracking the defects until they are fixed and the code is moved to test region.

Environment: Manual Testing, Quality Center (ALM), SQL Server Management Studio, Oracle SQL Developer, XML

Test Engineer

Vangent (currently General Dynamics) Aug ’12 - Sep ‘12

West Des Moines, IA

Project: QUIES - jRaven

Description of the project

Vangent is a General Dynamics company, which is main vendor for Medicare, Medicaid and Military applications, provides a very high quality services to government of United States of America.

jRaven is an application developed to cater to the needs of facilities like Nursing homes and Swing beds accepting Medicare. It involves creating assessments according to the details of residents, facilities and users.

Responsibilities:

●To understand the application and closely work with Business Analysts and End users to discuss and understand the Functional/Non-Functional requirements.

●To work on Regression testing/System testing for monthly releases.

●To review and analyze new user requirements, program design and Unit testing.

●To work with development team, users and support groups to understand the application architecture, use and content.

●To execute Test Cases using Manual Testing Techniques. Performed functional and regression testing on new builds of the application.

●To perform UI testing, Functional testing, Regression testing, System Integration testing and Black box testing.

●To generate the detailed reports of the Bugs, Pass-Fail report and assigned defects using Spira.

●Participate in the team meetings to discuss the issues arising during the various stages of testing.

●To coordinate with developers in tracking the defects until they are fixed and the code is moved to test region.

Environment: Manual Testing, SPIRA, Java, HTML, Quality Center 11.0, SQL

Education:

Bachelor Degree in Commerce

Master of Business Administration (MBA)

Employment Eligibility Status:

US Citizen

Certification:

CSM – Certified Scrum Master

Contact this candidate