ROBERT GOSSMAN

***** ******** ***** 859-***-****

ad4xxd@r.postjobfree.com https://www.linkedin.com/pub/robert-gossman/10/89a/8a6

A seasoned tech with 20+ year of experience in various IT fields.

SKILL SETS

•Deployment

•Helpdesk Support

•Patching/firmware updates

•Troubleshooting

•Microsoft OS (Microsoft desktop OS – ’95 – 10, server OS NT – 2012MS office ’98 – ’16)

•Imaging tools [Acronis, Nero, Norton Ghost]

•Antivirus setup, install, maintain

•Storage server [ NAS SAN(4200/4500), EMC, IBM]

•Monitoring tools [SCOM ’07 – ‘12, WUG, Solarwinds]

•Backup programs [Veritas 10, Commvault, Acronis v. 9.5 – 11.5]

•DOS, SCCM ’07-‘12

•Hardware [HP, Dell Server/Desktop Hardware, ILO/RILO, installation]

•VMware [VMware, Vcenter, Horizon, VDI]

•Server tools [HP/DELL server admin]

•Remote connection programs [VPN, RDP]

•AD(Active Directory)

•AWS server diag.

PROFESSIONAL

1/2024 - present

SELF EMPLOYEED

•Helping find best HW replacements

•Update software for users.

•Update/repair HW for users

•Teach/instruct elders how to work efficiently.

11/2023 - 12/2023

DIAGNOSTIC TECH, KELLY SERVICES(JABIL)

•Diagnose issue with AWS server

•Replaced/tested HW to determine fix.

•Run vigerous processes to send to Amazon.

•Lifted, moved, racked 40+ AWS servers (75lbs+)

04/2022 – 10/2023

RAMP ASSOCIATE I, AMAZON AIR

•Loading and unloading cargo planes

•Learning and receiving licenses for all equipment on ramp

•Verifying all cargo loaded on plane

•Safely sending or bringing in planes

09/2021 – 04/2022

ASSOCIATE I, AMAZON

•Receiving and processing incoming stock and materials

•Offloading merchandise from trucks, deciphering work orders

•Operating warehouse machinery forklift licensed

•Well-coordinated and strict time compliance with budgetary and time constraints

•High endurance, multitasking labor for 10+ hours

10/2019 – 4/2020

DIAG TECH III, CORSTAFF(JABIL)

•Diagnose issue with AWS server

•Fix software/hardware issue

•Test NIC cards/hard drives/mother boards/RAM for issue

•Lifted, moved, racked 40+ VM servers (40lbs+)

1/2019 – 10/2019

•GLOBAL-TEK – System Change over for nursing home. Server, switches, migration win7-win10.

•chewy.com – Set up 35+ PC, Monitors, Printer

•Major Dept. Store – imaging 30+ POS.

•Konica/Minolta – PC Tech (installs)

L2 SUPPORT I, ROBERT HALF TECH

•Maintained important files to process hourly.

•Monitoring networks remote/in house with various tools.

•Work with Field Techs and staff to resolve issues on the network.

•Worked tickets to resolve various jobs daily.

•Worked with outside vendors to resolve issues beyond the network.

2017 – 2018

NOC/SOC ANALYST I, belcan

•Monitor 2100+ networked equipment with WUG/SCOM monitoring tool.

•Collect and add valuable information to monitored equipment.

•Test each error in WUG/SCOM to determine true or false.

•Create tickets and escalate errors to the level needed.

•Work with Netop manager on special projects.

•Maintain VP, and other executives issues in a timely manner.

•Work with Change Control Management group.

2015 – 2017

SYSTEM ADMINISTRATOR I, paycor

•Monitored/backed up over 2500 servers both physical (20%) and virtual (80%).

•Created/maintained VM server in VCenter.

•Created/maintained VDI with Horizon client 4 – 4.5

•Installed/uninstalled physical equipment plus servers for various IT groups.

•Patching and adding firmware to physical equipment.

•Utilized BMC(Track-it) ticketing system.

•Maintained/created/removed AD user/group accounts.

•Identified and corrected network/server issues.

2010 – 2015

SYSTEM SPECIALIST, the bank of kentucky

•Created virtual servers with esxi 5.5

•Monitor VDI with horizon 6

•Maintained approximately 200 servers, physical (10%) virtual (90%).

•Installed/decom’ed server/desktops and equipment.

•Patched using SCCM’07 and updated firmware on many servers.

•Maintained backups and restores with Acronis.

•Worked to resolve LAN, PBX issues using putty and DOS.

•Maintained user availability and access to the system.

•Created and maintained documents used in IT department.

•On call 24/7 365 days a year for technical issues.

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2008 – 2010 CONTRACTED TO KINDRED HEALTHCARE

NETWORK ANALYST II, new age technology

•Monitored 5000+ servers (20%) VMware (80%) physical, network.

•Created tickets/follow ups to be completed in timely fashion.

•Escalated issues to respected groups for completion.

•Worked to resolve network issue in house/remote.

•Worked with 3rd party vendors to complete the link between remote buildings.

•Verified backups were started and completed.

•Created, maintained documents used in NOC/SOC on daily shift turn over at end of each shift.

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2010 - 2017

•Microsoft 2012 System Center Manager

•Data Center Optimization

•Microsoft IT Camp: Empowering People-Centric IT with Win 8.1 for IT Pro

•Creating and Managing Databases in MS SQL Server 2008 R2

•MS Certified IT PRO: Configuring Win Server 2008 App Infrastructure: 6.0 RDS

•Information Security (Class)

•Network + Certification (in process)

•SCOM ’12 (online Class)

1993-1995

ASSOCIATES DEGREE, school of business and banking

•Computer Science

•Banking

HONORS/AWARDS

2009 – 2014, 2016 – Volunteer Help Desk Administrator for Drug and Alcoholism Council Cincinnati

•2010 – 2015 – S.M.I.L.E. Award Nominee (Customer Service)

•2014, 2015 – Volunteer Campbell County Fair

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