Customer Service Representative
Resume:
Sharon Knappenberger
Temple, TX *****
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Insurance specialist
Remx-Temple,Tx
November 2023 to April 2024
•Called pharmacy's
•Got benefits for patients medications
• Verified if patients had coverage
Customer Service Representative/Call Center
TTEC - Temple, TX
July 2017 to October 2023
Progressive
Ttec - Temple Tx
July 2021 to October 2023
Provided customer service for auto policies
Review rates and other discounts
Process payments over the phone
Explain auto coverages
Add/Remove drivers
South Carolina Vaccine Support - Temple Tx
Jan 2021 to July 2021
Schedule COVID vaccines at DHEC mobile sites
Looked for locations for COVID testing
Looked for third party locations for other manufacturers of the COVID vaccine. Optum Pharmacy Help Desk - Temple Tx
February 2020 to January 2021
Assist pharmacy's who had issues getting insurance to cover medications Provide overrides for emergency medicine
Discuss and copay increase
Go over benefits
Optum Rx Specialty
Ttec-Temple Tx
November 2019 to February 2020
Provided customers high dollar medications via mail Help find discounts for high dollar medications
Taking payments over the phone
Going over coverages for other medications
Optum Rx
Ttec-Temple Tx
July 2017 to October 2019
Managed patients account
Sent out patients medications
Reach out to the doctor for new scripts
Food Service Worker
Scott & White - Temple, TX
February 2009 to October 2016
Prepare a daily report that verifies transactions
Be able to work quickly and concisely under pressure Understand what is inclusive of a reimbursable meal Ensure storage of food in a proper and sanitary manner Organize and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment at the regularly scheduled intervals
Ensure food items and supplies are checked in as they arrive Ensure daily cleaning and sterilization of all dishes, silverware, and cooking utensils Promote good public relations
Attend in-service meetings as scheduled by the General Manager/Lead Proper utilization of leftovers as required
Maintain a constant sense of cost control
Adhere to all HACCP regulations for sanitation, food handling, and storage Adhere to the uniform policy
Communicate with the Kitchen Manager daily to understand and properly prepare menu for the day Serve food at proper portions as requested
Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters, steam kettles, and all other cooking and serving equipment
Measure and mix ingredients according to standardized recipes using blenders, mixers, grinders, slicers, and other preparation equipment to prepare entrees, soups, salads, sandwiches, gravies, desserts, sauces, casseroles, and other food items
Bake, roast, broil, boil, and steam meats, fish, vegetables, and other foods Observe and test food being cooked by tasting, smelling, and taking temperature to assure it is cooked May wash, peel, cut, and shred vegetables and fruits to prepare them for use May bake bread, rolls, cakes, and pastries Other related duties as assigned
Food Service Worker
KINGS DAUGHTERS HOSPITAL - Temple, TX
February 2009 to August 2009
Prepare a daily report that verifies transactions
Be able to work quickly and concisely under pressure Understand what is inclusive of a reimbursable meal Ensure storage of food in a proper and sanitary manner Organize and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment at the regularly scheduled intervals
Ensure food items and supplies are checked in as they arrive Ensure daily cleaning and sterilization of all dishes, silverware, and cooking utensils Promote good public relations
Attend in-service meetings as scheduled by the General Manager/Lead Proper utilization of leftovers as required
Maintain a constant sense of cost control
Adhere to all HACCP regulations for sanitation, food handling, and storage Adhere to the uniform policy
Communicate with the Kitchen Manager daily to Iunderstand and properly prepare menu for the day Serve food at proper portions as requested
Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters, steam kettles, and all other cooking and serving equipment
Measure and mix ingredients according to standardized recipes using blenders, mixers, grinders, slicers, and other preparation equipment to prepare entrees, soups, salads, sandwiches, gravies, desserts, sauces, casseroles, and other food items
Bake, roast, broil, boil, and steam meats, fish, vegetables, and other foods Observe and test food being cooked by tasting, smelling, and taking temperature to assure it is cooked May wash, peel, cut, and shred vegetables and fruits to prepare them for use May bake bread, rolls, cakes, and pastries Other related duties as assigned
Customer Service
Walgreens - Temple, TX
March 2002 to October 2008
I worked in all departments and i helped customers find what they were looking for Checked out customers
Stocked the shelves
Education
High school diploma or GED 2006
Skills
• Customer service
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