SHAIK JUVERIA

Lowell, MA 978-***-**** ad4xvn@r.postjobfree.com www.linkedin.com/in/juveria-sk8/ github.com/Shjuveria1999/ PROFESSIONAL SUMMARY

Experienced customer and technical support professional with 1-2 years of proven expertise. Proficient in Microsoft Suite and troubleshooting Time & Attendance applications for students. Skilled in SQL and delivering exceptional service in testing center environments. Additionally, managed and monitored student exam portals on AWS cloud infrastructure, ensuring availability, reliability, and security. Engaged in continuous learning and professional development to stay updated on the latest technologies and best practices in student and faculty support, as well as technical troubleshooting. EDUCATION

Master of Computer Science Aug 2021 - May 2023

University of Massachusetts Lowell (UMass Lowell)- Lowell, MA Bachelor of Technology in Electronics & Communication Engineering Aug 2017 - May 2021 JB Institute of Engineering and Technology- Hyderabad, India TECHNICAL SKILLS

• Programming, Database, Operating Systems: C/C++, HTML, CSS, JavaScript, MySQL, Oracle, Linux, Unix, Windows, Microsoft Suite.

• AWS Services: EC2, S3, RDS, IAM, Lambda, Route53, CloudFormation, CloudWatch, Elastic Beanstalk, Code Deploy, Git, Docker, and Containerization.

• Automation Tools: Jenkins, Maven

• Scripting Languages: Bash, Python, Ruby, Perl.

Certifications

• AWS Certified Solutions Architect Associate SAA-C03 WORK EXPERIENCE

Testing Center Assistant – Center of Learning, UMass Lowell, Lowell, MA Jan 2022- May 2023

• Managed and monitored student exam portals hosted on AWS cloud infrastructure, utilizing services such as Amazon EC2 for scalable computing resources and Amazon RDS for database management, ensuring availability, reliability, and security for seamless examination experiences.

• Facilitated the scheduling of make-up exams for bachelor students who missed their initial examinations, coordinating with faculty and students to find suitable time slots and exam environments.

• Conducted regular monitoring of students and faculty dashboards using Amazon CloudWatch to ensure optimal performance and user experience, promptly addressing any issues or discrepancies identified. Utilized tools such as MS Excel, MS Word, and SQL for efficient management and analysis of exam data.

• Implemented and enforced security measures to safeguard exam data and maintain compliance with relevant privacy regulations and university policies within the cloud environment. Utilized MS Office, Outlook, and other communication tools for effective correspondence with students and faculty members.

• Acted as the primary point of contact for technical inquiries and support requests related to the exam portals, utilizing CRM tools to manage customer interactions, responding to queries via email, phone, and providing timely resolutions to ensure uninterrupted access for users. Student HR – Aramark, UMass Lowell, Lowell, MA Aug 2021- Jan 2022

• Managed student schedules for work assignments using Microsoft Excel sheets and database systems, ensuring efficient staffing and coverage for various shifts and positions.

• Provided guidance to students on working in food stations, offering instruction on food preparation, presentation, and customer service to maintain high-quality standards.

• Demonstrated strong communication skills in assisting students with any problems they encountered, offering guidance and support to resolve issues promptly and effectively.

• Guided students in learning the ropes of food service operations, teaching them essential skills and best practices for success in their roles.

• Provided supervision and guidance to students working on the ground, overseeing their tasks, and ensuring adherence to safety and hygiene protocols.

• Provided support and guidance to students working in primary food stations, utilizing customer relationship management tools to ensure they understood their roles and responsibilities, and offering assistance as needed to maintain quality service.

Networking Intern – Vestige, Hyderabad, India Nov 2020 - May 2021

• Organizing events and seminars on Vestige's platform to introduce students to a variety of products. These products range from health supplements to skincare, home care, and even agricultural supplies.

• Guiding other students within the network on product selection, pricing, and purchasing decisions, aiming to enhance their understanding and facilitate informed choices.

• Encouraged network expansion by incentivizing the addition of new members, fostering a culture of mutual support and collaboration through CRM strategies to achieve shared goals and objectives, and driving sales growth through enhanced network participation.

• Tracking and monitoring network performance, analyzing data, and generating reports to assess progress, identify areas for improvement, and optimize networking strategies. Academic Projects – University of Massachusetts Lowell

• Contributed to a project aimed at conceptualizing a robot designed to disinfect both surfaces and patients within an isolation facility. The proposed approach involved utilizing FAR-UVC light technology. The concept centered on implementing a Moxi robot for daily check-ups, medication delivery, and disinfection tasks, utilizing FAR-UVC light to effectively sanitize patients and rooms without direct contact, thereby mitigating the spread of viruses.

• Designed and implemented a website from scratch utilizing HTML, CSS, and JavaScript to provide food suggestions tailored to cravings during menstruation and pregnancy. Integrated a fully synchronized and persistent database to ensure seamless functionality and uploaded all website data to a Git repository for version control and collaboration among team members.

• Analyzed and processed 10,000 tweets to predict conversation triggers on Twitter using Logistic Regression and Naïve Bayes algorithms. Gathered datasets by scraping Twitter with Tweepy, ensuring data cleanliness, and conducting rigorous testing to validate predictive models.

• Worked on an IoT device enabling remote physiological monitoring for patients, facilitating measurements such as blood pressure, heartbeat, and glucose levels, ensuring comprehensive healthcare management.

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