System Administrator Technical Support
Resume:
MATEEN UL HASSAN
Al-Khobar, Saudi Arabia · +966-*********
****.******.**@*****.***
SYSTEM ADMINISTRATOR
A computer science graduate with a solid background in managing IT systems and providing user support. I am experienced in troubleshooting hardware and software issues, implementing robust security measures, and being adept at server and network administration, maintenance, and upgrades. Proven ability to drive growth by leveraging technology solutions. Seeking a challenging role in a dynamic organization to utilize skills and drive innovation. EXPERIENCE
SEPTEMBER 2022 TO PRESENT
SYSTEM & DATABASE ADMINISTRATOR.
AL’FAHHAD GROUP OF COMPANIES, SAUDI ARABIA.
Successfully automated processes for software and system administration, resulting in a 10% decrease in workload expenditure, which led to a 35% increase in resource productivity. Implemented a system backup and disaster recovery plan that ensured data integrity. Installed and upgraded computer components and software, managed servers, configured network devices, including firewalls and VPNs, troubleshot hardware and software issues, monitored system performance, and implemented ERP system, security measures. Installations and configuring open source systems Redis, RabbitMQ, and web servers Nginx and Microsoft IIS. Experienced with SAP, ERP-Next, Odoo, Microsoft Azure, Oracle databases, virtual machines and networks, PowerShell scripting, backups, disaster recovery, documentation, and user support. AUGUST 2020 – JULY 2022
SYSTEM ADMINISTRATOR.
WIDE SOLUTIONS, PAKISTAN.
Created and installed network hardware such as routers, switches, and wireless access points, resulting in a 20% increase in system speeds. Analyzed and identified potential system issues by monitoring system logs, resulting in a 15% reduction in IT technical support tickets. Maintained user accounts in Active Directory, ensuring network security, and optimizing network performance. Managed cloud environments at AWS, including IIS server deployments and configuring open source systems ActiveMQ, MySQL, PostgreSQL, and SQL databases. Troubleshooting and installation of POS softwares, computer, hardware system, and network problems, and provided user-end support.
JANUARY 2018 – JUNE 2020
JR. SYSTEM ADMINISTRATOR.
FLATRON COMMUNICATIONS, PAKISTAN.
The role involves developing detailed technical documentation that supports all system and network activities, improving user comprehension by 50%. Solutions that improved the overall efficiency and effectiveness of systems and processes. Managed Linux, Ubuntu, domain name servers, and storage resources that supported 200 users, ensuring availability and accessibility with a 99% uptime. Engaging in and maintaining hosting, domains, and websites, as well as the installation and configuration of web servers (Jetty and Apache). Providing technical and desktop support.
2
EDUCATION
JULY 2020
BACHELOR IN COMPUTER SCIENCE, IQRA UNIVERSITY, PAKISTAN. SKILLS
• Operating Systems & Cloud Servers.
• Linux & Ubuntu.
• Windows Server & Domain Name Server.
• DNS: Policies, AC Policies, & ADFS.
• Software & Hardware Troubleshooting.
• VMware vSphere.
• Domain & Web hosting.
• Cyber Security awareness.
• Oracle & SQL Database.
• SAP & ERP systems.
• POS Helcim, Square, Toast.
• Exchange & mail Servers.
• Networking, (LAN, WAN, DHCP, DNS, IP, VoIP,
VPN, Access point, WAP).
• Firewalls, Switches & Routers.
• Microsoft 365, Hyper-V, IIS & SCCM.
• M-Files, OnBase, G-docs.
• RAID, NAS, SAN Backups & Recovery.
• Remote Desktop Support.
• Open source: Elasticsearch, Redis, RabbitMQ,
ActiveMQ, MySQL, PostgreSQL
• C++, C#, Java, Python, JavaScript.
• AWS - EC2, S3, Lambda & CloudFormation.
• Azure VM, AD, AS, & Networking.
• Web servers: Nginx, Jetty, Microsoft IIS, &
Apache
• Android & iOS devices.
• Project management.
• Monitoring and performance.
• Scripting & Automation.
CERTIFICATIONS
ISC2
• Certified in Cybersecurity.
• Incident Response, BC, and DR Concepts.
• Access Control Concepts.
• Security Operations.
• Security Principles.
• Security Awareness Training
• Network Security.
• Foundations of Cybersecurity.
• Play It Safe: Manage Security Risks.
• Connect and Protect: Networks and Network
Security.
COURSERA PROJECT NETWORK
• Vulnerability Scanning with Nmap: Network
Scanning.
UNIVERSITY SYSTEM OF GEORGIA
• Managing Cybersecurity Incidents and Disasters.
MICROSOFT
• Cybersecurity Tools and Technologies.
• Cybersecurity Management and Compliance.
IBM
• Introduction to Cloud Computing.
• Introduction to Cybersecurity Essentials.
• Introduction to Hardware and Operating Systems.
• Introduction to Cybersecurity Careers.
• Introduction to Networking and Storage.
• Introduction to Software, Programming, and
Databases.
ACHIEVEMENTS
• ANDROID DEVELOPMENT EVENT IQRA UNIVERSITY 2019.
• LEADERSHIP CDA TRAINING ACADEMY 2018.
• PROMOTION TEAM MEMBER IQRA UNIVERSITY 2016.
Contact this candidate