Customer Service Residential Manager
Resume:
Shawn Frye
***** ** **** ***. 401-***-****
Hialeah, FL 33015 Email: *******@*****.***
PROFILE
Highly skilled and dedicated Residential Manager and Counselor working with youth-at-risk and adolescents, providing multiple interventions in order to address clients’ issues and improve quality-of-life.
QUALIFICATIONS
● Genuine care and concern for the well-being of clients.
Excellent leadership skills used to communicate a vision, objectives and strategic plan.
Outstanding relationship management skills used to build strategic alliances with internal and external resources.
Strong advocate of teamwork, positive change and performance excellence.
WORK EXPERIENCE
2018 -Present. LSF Transportation America, Miami, FL
Bus Operator
Maintain a safe environment for all passengers
Always showcasing great customer service
Drives the Miami Beach trolleys and assist over 400 customers a day
2016 – 2018 SOUTH BRONX JOB CORPS CENTER, Bronx, NY
4/17 – 9/12 RESIDENTIAL MANAGER
Supervise a staff and manage a caseload of at-risk youths.
Design and implement programs focusing on leadership and development.
Use programs to instruct adolescents in career options, skills development and good citizenship.
Plan and coordinate adolescent-driven community service initiatives to put leadership training into production.
Work with interdisciplinary team members to discuss adolescent progress.
Responsible for the beautification of all four floors of the dormitory, where each floor has a creative theme (e.g. sports).
8/16 – 4/17 CAREER COUNSELOR
Managed a caseload of 45 at-risk youth trainees.
Used programs to instruct adolescent on career options.
Worked with at risk youths on self-esteem, conflict resolution, socialization skills, and other strategies to improve behavior.
Provided individual and group counseling with a focus on goal setting, behavior modification, conflict resolution and other interventions.
Served as a coach, mentor and role model.
Worked in collaboration with parents ensuring that client treatment plans were being implemented at home.
Tracked, monitored and documented progress relative to career goal, self-reliance and overall behavior.
Prepared reports, client documentation and daily logs.
5/15 – 11/15 HOMESTEAD JOB CORPS CENTER, Homestead, FL
RESIDENTIAL MANAGER
Supervised a professional team of 24 Resident Assistants and 3 Dormitory Supervisors.
Assisted students with activities of daily living and enhancing their lives through positive and constructive supervision.
Provided individual and group counseling with a focus on goal setting, behavior modification, conflict resolution and other interventions.
Served as a coach, mentor and role model.
Worked in collaboration with staff ensuring program services were being implemented in residential settings.
Served as a student advocate by establishing strategic alliances with social service resources.
Provided crisis interventions, individual counseling and coaching in conjunction with goal setting.
Streamlined and re-engineered workflows and processes.
Prepared detailed reports and documentation including progress reports.
Monitored students, tracked student progress and completed required documentation.
2009 – 2015 EXETER JOB CORPS ACADEMY, Exeter, RI
8/12 – 10/15 CENTER SHIFT MANAGER/RECREATION MANAGER
Supervised a professional staff of Recreation and Residential Advisors.
Coordinated with the Career Preparation program and Social Development Department to develop and implement evening recreation programs for students.
SHAWN FRYE Page 2
Resume (Continued)
WORK EXPERIENCE (Continued)
CENTER SHIFT MANAGER/RECREATION MANAGER (Continued)
Encouraged staff to function as mentors and role models.
Established a philosophy of “youth empowerment” to encourage students to take control of their lives.
Supervised a professional staff of recreation and residential advisors.
Coordinated with the Career Preparation program and Social Development Department to develop and implement evening recreation programs for students.
Encouraged staff to function as mentors and role models.
Established a philosophy of “youth empowerment” to encourage students to take control of their lives.
Served as the Chairperson for the Center’s HEAL (Healthy Eating Active Lifestyle’s) Committee.
11/11 – 8/12 RECREATION ADVISOR/RESIDENTIAL COORDINATOR
Supervised a professional team of Residential Advisors.
Developed and implemented programs focusing on student’s individual goals.
Maintained a safe and clean dormitory environment.
Tracked, monitored and documented progress relative to self-reliance and overall behavior.
Prepared reports, student documentation and daily logs.
10/09 – 11/11 RESIDENTIAL ADVISOR
Monitored students in a dormitory setting.
Identified student’s social and emotional needs.
Provided individual and group counseling focusing efforts on behavior modification and positive reinforcement.
Ensured the safety of all students in the dormitory.
EDUCATION
UNIVERSITY OF NEW HAVEN, New Haven, CT
Bachelor of Science in SPORTS MANAGEMENT
CERTIFICATIONS
CPR; First Aid, American Red Cross; Managing Aggressive Behavior (MAB) Certified
References available upon request
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