Gagan Suri

Austin, TX (***) ***- **** ad4xos@r.postjobfree.com https://www.linkedin.com/in/gagansuri/

Summary: Experienced Technical Leader and Engineer with 18+ years of expertise in software development/architecture, cloud technologies and team management. Experience managing programs across cross-functional teams, building processes, and coordinating release schedules. Strong Product, Program, and People Management skills. Experience in designing and developing highly scalable cloud-native platforms and applications using Java, Spring Boot, and modern software engineering best practices. Core expertise in distributed systems, microservices, APIs, databases, caching, messaging, and container orchestration. Adept at collaborating, facilitating, and leading cross-functional teams. Excellent at communication, problem-solving, execution, and critical thinking.

Professional Highlights:

●Led cross-functional teams and managed programs across multiple industries

●Designed and developed highly scalable cloud-native platforms and applications

●Implemented process improvements and reduced time-to-market by 50%

●Mentored and led teams of up to 25 engineers, with a focus on talent development and retention

●Achieved 100% success in preventing large-scale events through proactive measures

CERTIFICATIONS:

●AWS Certified Solutions Architect – Associate

●Oracle Cloud Infrastructure 2021 Certified Architect Associate

●Oracle Cloud Infrastructure 2023 AI Certified Foundations Associate

●Oracle Cloud Infrastructure Foundations 2021 Certified Associate

●Certified Scrum Master

Managerial Skills

Product Management, Technical Program Management, Software Development Management / Engineering Management, Portfolio Management, People Management, Talent Management, Stakeholder Management, Change Management, Risk Management, Incident Management, Vendor Management, Scrum Master, Agile, Scaled Agile (SAFe), Scrum, Lean, Kanban, SDLC

Technical Skills

System Design, Distributed Systems, Microservices, Java, Python, NODEJS, SQL,Oracle-OCI, GCP, AWS, Azure MySQL, MongoDB, Elasticsearch, DynamoDB, PostgreSQL, OracleDB, PLSQL, db2, Redis, Apache Kafka, REST API, Spring Boot, Docker, Kubernetes, Agile, SDLC, Git, Postman, Grafana, Terraform, Jira, Confluence, Jenkins, Gradle, JUnit, JMeter SOAP, Linux, Bash, JSON, XML and other tools and technologies

PROFESSIONAL EXPERIENCE

Oracle, Austin, Texas Senior Member Tech Staff Resource Manager Service April 2022 - Nov 2023

(Java, Terraform, Docker, Telemetry, OCI Object Storage, OCI Platform, bash)

•Launched a new initiative to reduce the Large Scale Events (LSE). Worked with 10+ teams to understand the causes of LSE and designed a program to prevent, isolate, identify causes, and recover faster from LSEs.

•Collaborated with the Champion team in OCI to reduce the number of NOCs, reduce the impact of each NOC, and recover faster from the NOCs.

•Achieved 100% success in preventing the LSE that could have been caused by human errors by ideating and launching rule-based Guardrails.

•Streamlined the lifecycle of OCI Orchestrator by initiating various checks and balances for health monitoring, and alarms and cutting high and low-severity tickets.

•Achieved a major milestone of reducing the time to identify a failure from 3 hours to 30 minutes using canaries and alarms.

•Engaged with Senior Leadership and multiple stakeholders across different teams to scope out complex projects, and build milestones, release schedules, and budgets.

•Experienced in building and driving projects from design to release and maintenance post-release while engaging stakeholders at each step of the life cycle.

•Establishing exceptional customer relationships through the ability to identify the true requirements behind feature requests, suggest alternate technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions, all while developing and coordinating design/implementation efforts between internal teams and external customers and partners.

Pitney Bowes Inc. / Precisely (Austin, Texas) Principal Software Engineer June 2010 - April 2022

(Java, Spring boot, Spring, Docker, JAXRS, Spring cloud, AWS, Neo4j, HazelCast, Apache Camel, etc.)

•Managed a product with a $45 million annual revenue (Spectrum).

•Day-to-day management and leadership of a team of 9 engineers, including performance reviews, mentoring, hiring, and retention.

•Developed the product's annual roadmap in collaboration with many stakeholders and cross-functional teams, including sales, pre-sales, service delivery, customer success, onsite engineers, customers, partners, and other internal engineering teams.

•Reduced customer escalation for already existing production systems by instituting a support rotation program in the engineering team and allocating engineers' time to customer issues.

•Managed the initiative of moving products from Monolith architecture to Microservices-based architecture.

•Developed the guidelines and best practices for moving to Containerized microservices.

•Created a new revenue stream by building and releasing the first set of developer APIs (Location Based Services) on Pitney Bowes developer portal.

•Managed and led a team of 25 engineers across multiple scrum teams.

•Mentored the team members on using new frameworks and best practices.

•Completed the R & D of new technologies for building APIs. Designed the overall architecture of the APIs along with endpoints, databases, performance, and scalability.

•Designed the Deployment architecture and Integration with other third-party frameworks like Apigee, Guam, etc.

•Waypoint ™ Built a Site Selection and analytics product from scratch for retailers.

•Waypoint generated a revenue of $6M and was deployed for 6 customers.

•In one year, this team went from one (myself) to fifteen engineers.

•worked on building various modules from scratch using tech stack java, JSP, Spring, Oracle, Sql, Dojo, etc.

•I hired and managed the team conducting the performance reviews, Promotions, and mentoring

•Worked with multiple stakeholders from internal leadership and external customers.

•This product was selected for the customer excellence portal and was showcased in all the presentations of Pitney Bowes. Received a lot of accolades for this product.

Aon Hewitt (Gurgaon, India) Developer Analyst Dec. 2009 - June 2010

•Tech lead for a product HRO Maestro which was used for various Human Resources operations.

•Managed a team of 15 engineers for day-to-day project work.

•Worked as senior developer, designing and developing complex modules.

•Worked on use case review, design, development, Testing, and deployment using Java, IBATIS, spring MVC, DB2 tech stack

MPS Technologies (Gurgaon, India) Senior Software Engineer Sep. 2007 – Dec. 2009

•Module lead for the development of a product Content Manager used by publishers.

•Worked on design, development, and Testing of Content Manager use cases

•Designed and developed various web services and front-end pages for applications using Java, Struts, Spring, Hibernate, Oracle DB, Maven, etc.

Newgen Software Technologies (Delhi, India) Senior Software Engineer July 2004 – Sep. 2007

•Started as an IC and later as a team lead working with various domestic and international customers of Newgen using Omniflow and OmniDocs suite of products.

•Worked on various client engagements and initiatives on Business Process Reengineering using Newgen Products.

•Managed 3 customer accounts and worked on developing various modules using Java, Struts, and Oracle DB.

EDUCATION

Maharashtra Institute of Technology, Pune India

Bachelor of Computer Science and Engineering July 2004 Perc:67%(Distinction)

– Courses: Operating System, Computer Architecture, Distributed Database Management System, Data Structures, Computer Graphics, Software Engineering, Object Oriented Analysis and Design

State Board, Jammu India

Class 12th Physics, Chemistry, Math, Biology May 1999 Perc:87%(Distinction)

Class 10th May 1997 Perc: 80%(Distinction)

HONORS & AWARDS

•2 Spot Awards, Peer Award Pitney Bowes

•2 ACE awards at Pitney Bowes

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