System Administrator Client Relationship

James Petruzella

**** ******* **** ******** ** **801

813-***-**** ******@*****.***

NETWORK / SYSTEMS ADMINISTRATOR

PROFILE

Highly experienced Network / Systems Engineer with a proven record as a valued contributor to diverse technology teams, having a history of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies.

Technically savvy and a quick study in emerging technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any team, ready, willing, and able to function in any role necessary to ensure network availability and on time project delivery.

Highly focused on organizational missions while positively impacting bottom line and group performance. Success-oriented network design professional with exceptional technical experience, possessing an extensive knowledge of the processes, procedures, and policies necessary to consistently produce a smooth-running network and systems environment.

A top team member and individual producer skilled in developing exceptional client relationships through attention to detail, subject matter expertise, personal commitment, and network / systems knowledge.

CORE COMPETENCIES

Process Improvement • Solution Development • Systems Integration and Implementation

Performance Optimization • Project Management • Network Security

Client Relationship Management • Virtualized Environments

PROFESSIONAL EXPERIENCE

Sr. Client Engineer/Ivanti SME Dec 2020 – Nov 2023

Crawford & Company – Atlanta, Ga.

Sr. Lead Engineer over Global Patching Team. SME on the Ivanti Endpoint Management Suite 2020.1. Ivanti Cloud Service Appliance. Implementations consisting of Image creation, package creation. Server/desktop security patching and updates. Windows Server 2008, 2012, 2016, 2019. Windows 7-10 support. Built Ivanti preferred servers at multiple remote locations. Created complete Imaging processes at multiple Locations. Windows 10 complete upgrade process using Ivanti Endpoint Manager. Windows 10 and O365 feature upgrades.Also provide Level 3 Help Desk problem resolution. DNS, Microsoft DHCP, WINS. Wireshark, Ping, Tracert, ARP, Ipconfig. Extensive Ivanti and Wiindows Disaster Recovery experience.

Microsoft Intune

Autopilot

Project plan development.

Documentation for migration plan.

Development of deployment and test plans.

CAB Board Member.

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Technical Operations Analyst/Ivanti SME

Mednax/Pediatrix - Sunrise, FL April 2018 to Dec 2020

Currently the SME on the Ivanti Endpoint Management Suite 2018.3, Ivanti Cloud Service Appliance. Implenmentations consisting of Image creation, package creation. Performed two Ivanti EPM upgrades at this location. Server/desktop security patching and updates. Windows Server 2008, 2012, 2016, Windows 7-10 support. Built Ivanti preferred servers at multiple remote MEDNAX locations. Created complete Imaging processes at multiple MEDNAX Locations. Created Standardized VMware Server Templates for Windows 2012 and 2016. Windows 10 complete upgrade process using Ivanti Endpoint Manager. Windows 10 and O365 feature upgrades.Also provide Level 2 Help Desk problem resolution. DNS, Microsoft DHCP, WINS. Wireshark, Ping, Tracert, ARP, Ipconfig. Extensive Ivanti and Wiindows Disaster Recovery experience. Change management process approver. CAB board member. ServiceNow Admin, Splunk user.

Project plan development.

Documentation for migration plan.

Development of deployment and test plans.

Designed and Implemented VMware ESXI, vSphere environment.

Manage and Create Active Directory group policies

Insight Global/ChenMed LLC Oct 2017 to April 2018

2017/9.6 Certified Engineer Ivanti Management Suite of Products, serving as a LANDesk Engineer. Deploy

image creation, package creation, the security suite, Managed 5 person team for desktop security updates. Performed Windows Servers support Manage Active Directory. Created Standardized VMware Server Templates for Windows 2012 and 2016.Created VMWare desktop and Servers for testing. Built windows server clusters and DFS configurations. User management, group policies, OU creations, and Domain Forest Security policies. Provide Level 2 Help Desk problem resolution.McAfee anti-virus software, McAfee protection pilot software, DNS, Microsoft DHCP, WINS. Wireshark, Ping, Tracert, ARP, Ipconfig. Extensive Disaster Recovery experience.

Matchpoint Solutions/Samina Corp. (Contract) May 2017 to Sept 2017

2017/9.6 Certified Engineer Ivanti Management Suite of Products, serving as a LANDesk Engineer. Deploy

image creation, package creation, the security suite, Performed Windows Servers support Manage Active Directory. Built windows server clusters and DFS configurations. User management, group policies, OU creations, and Forest Security policies. Provide Level 2 Help Desk problem resolution.McAfee anti-virus software, McAfee protection pilot software, DNS, Microsoft DHCP, WINS. Wireshark, Ping, Tracert, ARP, Ipconfig. Extensive Disaster Recovery experience.

Quest Systems/Wyndham Worldwide (Contract) March 2017 to May 2017

9.6 Certified Engineer LANDesk Management Suite of Products, serving as a LANDesk Engineer. Deploy

image creation, package creation, the security suite, Perform Windows Servers support Manage Active

Directory. Perform Windows Servers support Manage Active Directory Built windows server clusters and DFS configurations. User management, group policies, OU creations, and Forest Security policies. Provide Level 2 Help Desk problem resolution.McAfee anti-virus software, McAfee protection pilot software, DNS, Microsoft DHCP, WINS

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Telesis Inc/National Gallery of Art - Washington, DC –(Contractor) September 2016 to Jan 2017

Ivanti/LANDesk Engineer/Endpoint Security

Ivanti 9.6 Certified Engineer LANDesk Management Suite of Products, serving as a LANDesk Engineer. Managed 5 person team for desktop security updates Deployed image creation, package creation, the security suite, Perform Windows Servers support Manage ActiveDirectory Built windows server clusters and DFS configurations. User management, group policies, OU creations, and Forest Security policies. Provide Level 2 Help Desk problem resolution.McAfee anti-virus software, McAfee protection pilot software, DNS, Microsoft DHCP, WINS. Managed Laptop Refresh project for 1200 Laptops.

Delaware River and Bay Authority ` Lewes, DE Aug 2015 – Jan 2016

Applications Administrator

Provide daily support and operation of the Local Area Network. Server Admin, Level 3 Desktop Admin. Perform Windows Servers support Manage Active Directory Built windows server clusters and DFS configurations. User management, group policies, OU creations, and Forest Security policies. Provide Level 2 Help Desk problem resolution.McAfee anti-virus software, Citrix server/client implementation. McAfee protection pilot software, DNS, Microsoft DHCP, WINS. Supported the DRBA Highway Patrol and all their applications.

LANDesk/Windows Consultant Millsboro De May 2014 – Sept 2017

Highly experienced Network / Systems Engineer / LANDesk Engineer with a proven record as a valued contributor to diverse technology teams, having a history of developing and supporting successful IT projects and solutions incorporating a wide range of applications and technologies.

Thompson Technologies Millsboro, DE Aug 2013 –May 2014

LANDesk Engineer (American Cancer Soc.) - Remote

Install and configure the total LANDesk management suite of software at ACS. Administer Windows 2000 / 2003 / 2008, user management, group policies, OU creations, and Forest Security policies. Performed Windows XP to Windows 7 image migration at ACS sites.Created the images and deployed to desktops. Also documented these processes and turned over to ACS IT Staff. Redefined the complete Patching process for ACS. Package and Image Creation, AutoIt package creation.

Absolute Software Millsboro, DE Feb 2013 - May-2013

Technical Consultant - Remote

Install and configure the total Absolute suite of software at various Absolute customers. Travel to New and Existing Absolute customers to install/upgrade Absolute as to the customer’s needs. Administer Windows 2000 / 2003 / 2008, user management, group policies, OU creations, and Forest Security policies. Package and Image Creation, AutoIt package creation

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LANDesk Software Millsboro, DE 2012 - 2013

Implementation Consultant - Remote

Install and configure the total LANDesk management suite of software at various LANDesk customers. Travel to New and Existing LANDesk customers to install/upgrade LANDesk as to the customer’s needs. Administer Windows 2000 / 2003 / 2008, user management, group policies, OU creations, and Forest Security policies. Performed Windows XP to Windows 7 image migration at customer sites.Created the images and deployed to desktops.Also documented these processes and turned over to customers. Package and Image Creation, AutoIt package creation.

IBM (contract, Collabera Consulting) Remote Millsboro, DE 01/2012 – 5/12

Technical Engineer

Performed and supported a large data center migration for American Express. Created virtual environments using VMWare. Migrated large amounts of data and applications to the new server farms. Worked extensively with Veritas NetBackup and Veritas Volume Manager,Windows2008R2.

Perdue Farms, Inc. Salisbury, MD 2007 - 2011

Windows System Analyst / LANDesk version 9.0 Certified Engineer

Implement the LANDesk Management Suite of Products, serving as the Technical Lead and Administrator on the LANDesk 8.8 and 9.0 rollout to 4000+ nodes. Deploy image creation, package creation, the security suite, LANDesk AV, Kaspersky AV and the LANDesk gateway appliance.

Traveled 45% of the time to other Perdue sites.

Successfully managed and completed a number of projects that were under budget and completed within the allotted timeframes..

Image creation and deployment since 2002.

Created Desktop images from scratch. Created a Hardware independent Windows XP and Windows 7 images, including script files to install the correct drivers by hardware type. This also included Quarterly image refreshes.

Installed images on desktops using PXE boot process using LANDesk.

Also installed images on desktops using boot CD’s I created.

Created Windows server 2003/2008 Server images using LANDesk server templates and created my own templates from scratch.

Installed images on servers using PXE boot process using LANDesk.

Installed images on servers using LANDesk templates.

Results-oriented professional specializing in Design and Management of highly available VMware environments.

Designed and Implemented VMware 5.0/4.0 vSphere environment.

Created Standardized VMware Server Templates for Windows 2003 and 2008.

Managed all core Infrastructure, DC's, DFS, File & Print, SAN Storage.

Perform Windows Servers support and a Novell-to-Windows migration. Extensive experience in managing Active Directory and provide Microsoft Exchange 2003 / 2007 administration. Reconfigure the Clarity application to add another server and put both servers behind a Cisco load balancer.

Worked with Veritas NetBackup and Veritas Volume Manager

Dell, IBM and HP servers, Tape Libraries

Built windows server clusters and DFS configurations. Administer Windows 2000 / 2003 / 2008, user management, group policies, OU creations, and Forest Security policies.

Worked with Citrix Metaframe and Server. Wireshark, Ping, Tracert, ARP, Ipconfig

Was part of a project to convert Desktops to Virtual Desktops using Citrix on the front end and VMWare on the back end..

Performed large server consolidation project using VMWare ESX.Provide Level 2 Help Desk problem resolution and expertise in Symantec – McAfee anti-virus software, McAfee protection pilot software, DNS, Microsoft DHCP, WINS, Backup Exec data backup software.

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Purdue Farms Continued.

Extensive Disaster Recovery experience.

MSHyper-V(2008R2),MSExchange2010,MSSharePoint2010,MSProjectServer2010

SymantecBackupExec2010,MSForefront,MSSystemCenterConfigurationManager

MSSystemCenterServerUpdateServices,MSSQLServer2008(withClustering)

MSIIS7.5

IBM (contract, Intertec Consulting) Remote Millsboro, DE 2006 - 2007

Lotus Notes Administrator

Provided remote support to key client, American Express, for AmEx’s Lotus Notes Servers. Migrated Notes e-mail accounts, and resolved trouble tickets. Veritas NetBackup and Veritas Volume Manager

Computer Aid Inc. Allentown, PA 2002 - 2006

LANDesk ESP

Sales and Implementation designer for sales of the LANDesk product. Traveled about 50% of the time on demos,site assessments and implementations.

Work performed;

Performed an assessment of customer's environment prior to migration.

• Project plan development.

• Documentation for migration plan.

• Development of deployment and test plans.

• Experience working as a team leader within a process/project-oriented organization.

Performed implementation of LANDesk product.

System Engineer

Developed training plans for clients and Account Managed four key customers. Conducted site evaluations and served as pre-sales technical support for prospective clients. Project Manager for several key projects.

Furnished technical support for: Microsoft Windows XP, Microsoft WindowsNT server / workstation 4.0, Windows 2000, XP Professional, Windows 2000 / 2003 server, Microsoft Office Advanced and Small Business, Microsoft Exchange 5.0 / 2000, Microsoft Office XP, LANDesk Expert Solution Provider, LANDesk Management Suite 8.8 / 7.5 / 8.1 / 8.6.1, LANDesk Security Suite, LANDesk AV, LANDesk Trusted Access, and LANDesk Management Gateway.

Performed administration and support of the Local Area Network (LAN), as well as Lotus Notes / Domino

5.0 / 6.5 / 7.0 administration.

Supervised all Gateway NSP projects, and oversaw all hardware / software acquisitions.

Installed and configured Point-of-Sale systems, routers, hubs, and switches.

Tunkhannock Area School District Tunkhannock, PA March 2001 – Oct 2001

IT Manager

Directed purchasing, six technicians, and support / security issues for a 500-user LAN. Member of the District Technology Board. Made decisions for the district on PC / server / software standards, and purchases.

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TEKSystems Inc. Binghamton, NY 1999 - 2000 LAN Administrator

Provided daily support and operation of the Local Area Network. Routinely assigned to IBM network administration projects.

Prudential Investments. Scranton, Pa 1994 - 1999 LAN Administrator

Provided daily support and operation of the Local Area Network. Server Admin, Level 3 Desktop Admin.

Central Intelligence Agency. McLean, Va 1990 - 1994 PC/LAN Administrator

Provided daily support and operation of the Central Intelligence Agency, Local Area Network. Work closely with Agency contractors to provide improved services.

EDUCATION

Delaware State Police Citizens Police Academy Georgetown De.

Coral Springs Citizens Police Academy Coral Springs Fl.

VOLUNTEER WORK

Coral Springs Police Community Assisted Patrol Coral Springs Fl.

SKILLS

Microsoft Windows Server 2012/2016, Windows 10/7, Some Linux.

Ivanti/LANDesk Software. LANDesk CLE Certification.

ServiceNow

Splunk

Wireshark, Ping, Tracert, ARP, Ipconfig

Microsoft Office, SQL, IIS, Active Directory, Exchange Server, SharePoint, Kronos, Trendmicro, Hyper-V, WSUS.

FTP, TFTP, IP, TCP, UDP, HTTP, HTTPS, RDP, DHCP, NTFS, Telnet, Netbios, LAN, SSH.

Solid understanding Virtualization Technologies.

Dell, IBM and HP servers, Tape Libraries.

Extensive Disaster Recovery experience.

Excellent customer service and communications skills.

Excellent troubleshooting and problem solving skills.

Ability to multi-task and adapt to changes quickly.

Change Control.

Itil v3

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CERTIFICATION

A+, Microsoft MCP, Ivanti/LANDesk Certified Engineer, VMWare ESX, ITIL Version 3,Microsoft MCP,Dell, HP, Delaware State Home Inspector. Delaware State Police Ambassador.

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