Be A Warehouse Operations
Resume:
Keandre Gregg
Long Beach, CA *****
*********@***.***
I possess core values of Dignity,
Perseverance, Leadership and enjoy seeking out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Community Mentor
Experience Recovery - Santa Ana, CA
January 2023 to Present
I was hired and within 2 weeks promoted to the Lead Community Mentor position. Assisting with professional and personal growth, motivation and advocacy for those seeking recovery. My expertise in gathering useful resources and enthusiasm in learning and becoming fluent in company policies has broadened my ability to be a living tool and asset in professional settings. Resident Advocate
LA Family Housing - Sun Valley, CA
September 2019 to November 2022
Welcome new and maintain positive relationships with participants Conduct daily activity reports of incidents and issues for the PSH stabilizer staff to best access services and specific needs or accommodations for our participants Provide supportive listening, crisis intervention and conflict resolution to participants seeking help Conduct pre-authorized wellness checks not limited to CPR, Naloxone distribution and other harm reduction and recovery orientation practices
Enforce state and federal regulations as well as company policies and procedures for strict compliance Distribute food goods and personal hygiene supplies in accordance with PSH procedure
Quickly learn new skills and apply them to daily task, improving efficiency and productivity. Encouraged positive engagement and supported individual choice for goal setting and service planning. Maintained positive relationships with community groups and referral coordinators to give clients the best access to services.
Monitored clients throughout the process to assess their progress, adjust strategies and improve abilities. Customer Sales and Service Expert
Viking Cruises - Woodland Hills, CA
February 2019 to May 2019
Performed marketing and sales functions to sell additional work and earn business. Received incoming calls in professional and courteous manner. Participated in all ongoing staff training to fine-tune skills and advance in craft. Handled inbound and outbound customer calls and inquiries. Followed company upselling and cross-selling techniques across all products and services. Developed expanding customer base by understanding and demonstrating all [Product or Service] features and benefits.
Communicated and followed up with clients to ensure satisfaction and answer questions. Updated customer accounts with current personal and purchasing information. Used proven techniques to increase sales and promote high-value products. Met and exceeded daily service quality and performance goals. Warehouse Supervisor
Noble House Home Furniture - Chatsworth, CA
August 2011 to September 2015
Developed and distributed daily reports to support and enhance work of warehouse departments and operational planners
Maintained warehouse inventory by conducting monthly physical counts and reconciling variances Managed high-volume operations with as many as dozens of orders pulled per shift Worked across departments and with outside personnel to address operational problems Taught employees about important procedures and enforced policies for efficient and successful warehouse operations
Held team accountable and coached through problems to address performance issues Hired skilled staff and managed performance to deliver consistent results Communicated information and updates via regular meetings to continuously improve warehouse operations.
Monitored employee practices and corrected teams on insufficient safety or other concerns. Balanced staffing requirements, work hours, and vacations to coordinate employee schedules. Implemented procedures to promote smooth operations and appropriate warehouse equipment use. Customer Service Lead
Credit Report.com - Calabasas, CA
August 2006 to September 2011
Studied company products and services to maintain relevant knowledge and deliver top-notch service. Accessed customer accounts to answer questions, update information, and process payments. Oversaw department opening and closing processes and verified completion of all tasks. Verified [Product or Service] pricing and promoted applicable sales or special offers. Trained and mentored new team members to deliver top-notch service. Communicated with customers to address complaints, implementing swift resolutions to restore satisfaction.
Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies.
Completed sales payments, refunds, and exchanges and issued store credit. Directed phone calls to shorten service time and steer conversations towards targeted solutions. Utilized CRM tools to record, track, and maintain sales records. Routed inquiries or escalated calls outside area of expertise to appropriate department or employee. Informed customers and professionals on eligibility, benefits, claims payment, and authorizations. Education
ASSOCIATE OF ARTS in COMMUNICATION STUDIES
Long Beach City College - Long Beach, CA
July 2023 to December 2023
bachelor's degree
CSU
Skills
• 3 years' experience of
advocacy in PSH residential
programs.
Able to work in a fast-paced
environments with
demonstrated ability to juggle
multiple competing tasks and
demands.
Experience with conflict
resolution.
Excellent oral and written
interpersonal skills with a
strong ability to relate to a
diverse range of individuals
including but not limited to
victims, seniors, children,
donors, and community
professionals
Problem Solving
Customer service
Sales and marketing
Inventory tracking
Task prioritization
Networking
Follow-up care coordination
Optimize staff performance
Brand promotion
Case documentation
Clinical staff assistance
LANGUAGE
English, Fluent
• Warehouse Supervisor Experience
• Training & Development
• Upselling
• Warehouse Management
• Mentoring
Certifications and Licenses
First Aid Certification
Driver's License
February 2023 to September 2024
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