Patricia Curthoys

716-***-**** ad4xjg@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/pcurthoys/

Professional Summary

IT professional bringing extensive industry experience. In-depth understanding of issue troubleshooting and resolution. Excellent communication and interpersonal skills.

Skills

●Network device monitoring & troubleshooting

●Break/fix & IMAC

●Active Directory

●Remote access support

●Executive support

●Preventative maintenance

●Superb interpersonal skills

●Change management

●Incident management

●Vendor relations

Work History

Field Technician, 01/2020 to 06/2023

Various Companies

●Complete warranty hardware replacement for Dell, Toshiba, Hewlett Packard and other companies

●Perform project work for large IT firms.

●Break/fix, warranty repairs and installations for national companies.

●Excellent problem-solving skills and the ability to adapt to any situation or work environment

Deployment Technician – 11/2022 to 03/2023

Bentley Resources

Deploy Windows 10 laptops, desktop pcs and tablets with Office 365 and various other productivity and engineering applications to Eaton Mission Systems employees.

Network Analyst, 08/2018 to 12/2018

M&T Bank – Williamsville, NY

●Monitor all network activity and troubleshoot and resolve any issues to ensure that M&T's business continues uninterrupted

●Work with telecom vendors to remediate circuit issues

●Documented all server and network problems and other unusual events in detail

●Troubleshot and maintained all networking devices and infrastructure across enterprise including switches, routers and firewalls

●Communicated with vendors to resolve network outages and periods of reduced performance

●Monitored trouble ticket queues and facilitated resolutions of ongoing issues

●Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues

Network Support Engineer, 04/2014 to 08/2018

First Niagara Bank – Buffalo, NY

●Monitor all network activity to troubleshoot and resolve any issues ensuring that Key Bank's business continued uninterrupted

●Completed software deployments, Active Directory administration, worked with telecom vendors to remediate circuit issues

●Oversee critical incidents to ensure all needed teams are engaged and have the resources they need to resolve issues affecting bank business

●Delivered network technology training to junior team members and end-users, enhancing knowledge base and team productivity

●Managed software deployments, as well as any related upgrade problems

●Answered and triaged requests for assistance in order to provide top-notch support

Service Desk Representative, 01/2014 to 04/2014

Buffalo Medical Group – Williamsville, NY

●Technical support for doctors, medical professionals and the general public for their electronic medical record

●Citrix/Microsoft environment

Micro Computer Coordinator, 05/2010 to 12/2011

Niagara County Sheriff's Office – Lockport, NY

●Provide technical support for Sheriff, Emergency Management, 911 Dispatch and Jail employees, created technical documentation, asset logging and management, vendor relations, and individual instruction

Education

Master of Arts: Information Studies

State University of New York at Buffalo - Buffalo, NY

Bachelor of Arts: Computer Science

State University of New York, Empire State College – Albany, NY

Bachelor of Arts: English & Psychology

State University of New York at Buffalo - Buffalo, NY

Continuing education in Cisco routing and switching.

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