Harley Manager

Timi Harley

*** **** ****** ***. * Sacramento, CA 95825

Phone: 916-***-**** E-mail Address: ****.******.**@*****.***

QUALIFICATIONS PROFILE:

Administration: Provide exceptional administrative support to clients and management. Success on streamlining processes to increase efficiency and improve service. Outstanding communication skills; continuously project a highly polished professional image.

Customer Service: Serves as initial point of contact with customers, vendors and partners. Educate customers and visitors about services and upcoming events. Efficiently schedule appointments and promptly respond to inquiries via email and telephone.

Technical Skills: Adept with Microsoft Office (Word, Excel, Outlook, Power Point) Access, Ccure, QuickBooks and Wonderware. Capable of managing multi-line phone systems and type 40-words a minute with supreme accuracy.

Key Strengths: Excel with developing strong relationships with staff, senior executives and clients; strong record of creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials.

RECENT PROFESSIONAL EXPERIENCE:

SOC Technician II, National Security Industries, Sacramento, CA {09/01/2022-–03/23/2024}

Acted as a liaison between the client and the security supervisor.

Monitored the CCTV cameras, web-mail and for any alarms at various locations.

Drafted work orders, trained new employees, helped with scheduling.

Security Administrative Officer, Allied Universal Security, Sacramento, CA {03/24/2022--06/01/2023}

Enter various alarms and apply different rules pending on the alarm.

Contact customers and informing them about the temperatures we are receiving on products.

Create badges and control access in and out of the building.

Security Administrative Officer, National Protective Services, Folsom, CA {12/24/2018--03/23/2022}

Entered various alarms and applied different rules pending on the alarm.

Contacted customers and informed them about the temperatures we received on products.

Created badges and controlled access in and out of the building.

Security Relief Officer, Securitas USA, Sacramento, CA {11/15/2014–-10/11/2018}

Filled in for SOC. Controlled access to the facility. Monitored CCTV cameras and for alarms.

Worked as a lobby attendant. Issued and made various badges and screen people.

Also, filled in as roving patrol. Conducted safety checks, patrols and protect the people and the facility.

Provided relief as a doc master distributing mail to the proper departments.

Have 4-years in high-rise building experience.

SOC Technician I, National Security Industries, Sacramento, CA {07/09/2009--11/14/2014}

Acted as a liaison between the client and the security supervisor.

Monitored the CCTV cameras, web-mail and for any alarms.

Drafted work orders for the engineers for work that needed to be done, helped with scheduling.

EDUCATION: Diploma from El Escalon High School & Jerry Lee Beauty College.

PROFESSIONAL CERTIFICATIONS: Cosmetologist License, Guard Card, CPR and First Aid Card.

AWARDS: Stopped a break in and received a resolution award from City Hall.

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