EMPLOYMENT HISTORY

JUN **** - PRESENT

Driver, Arepet Express, San Antonio, TX

Ensured safe loading and unloading practices, minimizing potential hazards Effectively collaborated with maintenance team to promptly resolve equipment issues Complied with all safety regulations during trailer operations Played a pivotal role in customer satisfaction by ensuring timely sand delivery MAY 2020 - MAR 2022

Driver, MTZ Transportation Services LLC., San Antonio, TX Maintain accurate and up-to-date records of delivered frac sand, including quantity, location, and time of delivery, to ensure proper billing and inventory management.

Maintain communication with dispatch to ensure efficient delivery scheduling Follow daily pre-trip and post-trip inspections to ensure the safety and reliability of the truck and equipment MAR 2013 - NOV 2019

Driver Class A CDL, FedEx Freight, Harlingen, TX

Conducted thorough pre and post-trip inspections to ensure DOT compliance Optimized route efficiency using comprehensive city and truck route knowledge 2013 - 2015

Sales Associate, The Vitamin Shoppe, Webster, TX

Delivered personalized customer service in health and wellness sector Cultivated brand loyalty and trust

Drove sales through understanding of individual customer needs EDUCATION

2023 - PRESENT

Certificate in Cybersecurity, Google, Online

Studying the fundamentals of cyber security such as Networking, Frameworks, Protocols, Applications and SIEM tools. 2016 - 2016

GED, ODLE Training and Education, Brownsville, TX

Nurse Aide Certificate in Nursing, RGV College, Pharr, TX FEB 2024 - FEB 2024

Certificate, Virtual Mastercard Program

Mastercard Cybersecurity virtual experience program on Forage - February 2024 Completed a job simulation where I served as an analyst on Mastercard’s Security Awareness Team Helped identify and report security threats such as phishing Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams

326 Forest Creek Road, Devine, United

States, 78016

ad4xd8@r.postjobfree.com

956-***-****

JOE TREVINO

I T SUPPORT SPECIALIST

PROFESSIONAL SUMMARY

Commercial Driver transitioning to IT Support Specialist brings over 11 years of experience ensuring safety, efficiency, and customer satisfaction in the transportation sector. Demonstrates a keen ability to adhere to regulations and maintain meticulous records, alongside a proficiency in outbound sales, problem-solving, and cybersecurity fundamentals. Eager to apply a unique blend of technical and interpersonal skills within the cybersecurity industry, aiming for a role that leverages extensive experience in safety and customer service with a newfound focus on network security.

EDUCATION

FEB 2024 - MAR 2024

IT Support Certificate, Google, Online

● Basic computer architecture

● Operating systems (Windows, Linux)

● Remote connection and virtual machines

● Computer networking

● Software management

● Troubleshooting

● Customer service

● Routing concepts

● VPNs and proxies

● Permissioning

● Package and software management

● Process management

● Resource monitoring

● Systems administration

● Configuration

● Centralized management

● Implementing/managing directory services

● Data management and recovery

● IT security

● Cryptology/encryption

● Hashing

● Network security

SKILLS

Commercial Vehicle Operation Equipment Maintenance Route Optimization Dispatch Coordination

Property Management Market Research

Marketing Strategies Contract Negotiation

Cold Calling Problem Solving

Lead Generation Inventory Management

Fuel Usage Tracking Hazardous Materials Transportation Sales Product Knowledge

Health and Wellness Relationship Building

Cybersecurity Fundamentals Networking

Frameworks Protocols

Applications SIEM Tools

Data Entry Nursing

Fast Learner Critical Thinking

Active Listening Problem Solving

SKILLS

Route Planning Ability to Follow Instructions

Microsoft Word Microsoft Excel

Microsoft Office Computer Skills

Outbound Sales Microsoft PowerPoint

Customer Service Network Security

Security Incident Response Vulnerability Assessments Penetration Testing

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